21 of 21 Service Management Jobs in Ipswich

This contract role is INSIDE IR35 and requires you to have current SC Clearance. We are seeking a talented, results-driven, and versatile IT Service Management professional with extensive experience in service design, transition, and implementation across both physical and virtual environments. The ideal candidate is dynamic … enthusiastic approach to delivering complex IT services in fast-paced, enterprise-scale environments. The candidate will have at least 5+ years’ experience leading IT service management. This role requires a high level of stakeholder management, the ability to translate a set of data requirements into principles, capabilities and … coherent architecture. The candidate will have IT consulting experience or have worked for a system integrator in the public sector. Key Responsibilities Lead the Service Transition workstream for strategic IT projects, ensuring alignment with both business and technical requirements. Develop and deliver comprehensive Service Designs, integrating enterprise standards More ❯

support analyst, support consultant, junior functional consultant, D365, SCM, D365SCM, D365 SCM, Dynamics 365, Dynamics 365 Supply Chain, supply chain, ERP, SupplyChain, Supply Chain Management, Production, Manufacturing – UK – Remote - £35k-45k Our end user client is looking for a D365 SCM Support Analyst to provide 1st and 2nd line … support. Candidates need to have previous experience in supporting the Supply Chain Management modules of D365 F&O, or Trade & Logistics or Production in Dynamics AX2012, to be considered for this role The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in … a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and have More ❯

Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a team player with a … calm and friendly personality and have demonstrated a commitment to service quality excellence in your career to date. Good communication skills on all levels Ability to participate and contribute successfully within a team environment. Must have strong problem-solving skills. Good organisation & prioritisation skills Be professional, flexible, able to …/security around environment access. Train end users on elements of Dynamics AX & D365, including integrated applications. To maintain a high degree of customer service and adhere to all service level agreements and processes. Take ownership of user support, troubleshooting, fault resolution and service management; escalating More ❯

learn innovative technologies. This is a full-time permanent role which may be home based in the UK/Ireland or within our Shared Service Centre in Limerick. Candidates based in similiar timezones will also be considered. The successful candidate will also need the ability to work both on … a customer site and as part of a remote team. Your Responsibilities: Strong knowledge of JDE areas such as Finance, Manufacturing, Distribution, Service Management, Project Management, is desirable Apply experience with the latest JD Edwards functionality in the areas of Citizen Developer (UDOs), Orchestrations, etc Take complete … with support teams/external suppliers to ensure application issues, fixes and changes meet the business requirements and are delivered on time Provide problem management skills and proactively tackle assigned project issues and to be able to put forward and explain simple cost-effective solutions to our customers Demonstrate More ❯

About BDO BDO is the leading mid-tier professional services provider globally. In 2024, our core service lines (Audit & Assurance, Tax, Advisory, and Business Services & Outsourcing) generated annual revenues of over US$15 billion. With a worldwide community of over 119k professionals operating in 166 countries and territories, we … economic imperative and an ethical responsibility to contribute towards a more sustainable and equitable world. In 2021, as part of the Net Zero Financial Service Providers Alliance, we pledged to reach net zero carbon emissions by 2050 or sooner. In addition, we’re #BDOproud to support thousands of colleagues … IT application landscape. Ensuring the integrity, availability, performance, recoverability, and security of the data services in accordance with established policies, procedures and to agreed service levels. Key accountabilities Day-to-day responsibilities and expectations for this position: Administration of core cloud platform services across a variety of Microsoft cloud More ❯

We are seeking a Technical Sales Professional specializing in IT Service Management (ITSM) solutions. This role requires a strong technical background with hands-on experience in ITSM delivery, coupled with the ability to articulate and sell complex technical solutions. While primarily focused on pre-sales, the role involves … technical stakeholders. Serve as a trusted advisor, guiding customers on best practices and industry trends in ITSM. Assist in crafting proposals that include appropriate service components, pricing, and implementation assumptions. Process and Market Insights: Stay up to date on competitive solutions and industry developments to differentiate BilgeAdam’s offerings. … drive new business opportunities. Ensure seamless knowledge transfer from pre-sales to implementation teams to maintain solution integrity. Requirements: Strong technical background in IT Service Management (ITSM), with hands-on experience in solution delivery. Prior experience in a delivery capacity within the ITSM space. Experience working in pre More ❯

of local customers and providing timely after-sales solutions; 3、Be capable of managing and coordinating the local team, and improving customer satisfaction and service management quality; 4、Evaluate the current status of the service system in the local region, and develop plans and improvement solutions … Collaborate with sales to solve problems, and plan and implement key service projects. Qualifications 1、Familiar with the construction and operation management of customer service systems in the ICT industry, with more than 3 years of experience in the service systems of the IT industry such … as servers and storage; 2、Have experience in managing major clients or project management; 3、Have a native-level proficiency in the local language, be able to communicate in English without any difficulty, and those with Chinese language skills will be given priority. 4、Familiar with server storage hardware More ❯

SOAP, MID Servers, or other additional products) Expertise with JavaScript and ServiceNow JavaScript API's Working proficiency in the following skills are encouraged: Web service proficiency (REST, SOAP) as well as XML and JSON knowledge Practical knowledge or experience with Operating Systems (Linux, Windows) Thorough knowledge of networking concepts … in multiple application architectures and supporting technologies Experience with scripting languages such as PERL, JavaScript, Python, and Shell l Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models Strong knowledge in ITIL foundations with the ability to relate concepts to implementation … strategies is required Thorough working knowledge in IT Operations Management or IT Service Management is critical Certifications/Education: ServiceNow Certified System Administrator ServiceNow Certified Application Developer preferred What we offer? Referral Program Quarterly bonus opportunities for billable employees Employee Recognition and Rewards- bonus opportunities for employee More ❯

real business impact. This Oracle HCM Senior Manager opportunity will see you oversee large scale Oracle HCM Cloud deployments, advising on end to end service management and shaping HR transformation for high profile clients. You’ll act as a trusted advisor, ensuring seamless integration between Oracle applications and … Direct major Oracle HCM implementations from scoping through to go live and post deployment support. • Provide expert guidance on HR operating models—covering self service, virtual agents, onboarding, payroll and absence management. • Partner with client executives to optimise processes and maximise the return on Oracle investments. • Lead commercial activities … and third party system connectivity. • Build and maintain strong stakeholder relationships to ensure delivery aligns with strategic objectives. • Champion best practices in governance, risk management and quality assurance across all engagements. You will have: • A proven track record of delivering complex Oracle HCM programmes in demanding environments. • Advanced functional More ❯

comprehensive suite of engineering services, a dedication to solving clients’ toughest technology problems, and a commitment to continuous improvement. Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents. Job Title: Software Developer in … committed to delivering a seamless customer journey that is both user-friendly and efficient. Our Technology team is comprised of Testing, Engineering, DevOps, Change, Service Management, and Architecture. Organized into long-lived, value-stream-aligned teams, we deliver technology change safely and rapidly to support business growth and More ❯

including ESXi host builds, VDI implementation (Horizon), and server migrations. Leverage VMware vSphere, Vcenter, and Hyper-V to manage VM lifecycles. Asset and Configuration Management: Maintain up-to-date asset inventories and system configurations in alignment with my client’s ITIL-based governance frameworks. Collaboration and Documentation: Work alongside … Active Directory, Group Policy, DNS/DHCP, Exchange 2016, SCCM/MECM, Powershell scripting. Cloud & Identity: Azure AD, O365, ADFS, Intune, and basic Azure management experience. Virtualization: skills with VMware vSphere (6.5–8), VDI (Horizon, AppVolumes), Hyper-V, VMM. Experience building out full environments from scratch. Networking & Security: Familiarity … encryption (McAfee EPO), Nessus vulnerability remediation. Tools & Automation: SCCM, Intune, WSUS, App packaging (PSADT), SQL, Robocopy, and compliance reporting. ITIL Framework: Working knowledge of service management and SLA-driven environments. Hardware Proficiency: Strong break/fix skills with HP, Dell servers and workstations; experience with routers, switches, printers More ❯

including ESXi host builds, VDI implementation (Horizon), and server migrations. Leverage VMware vSphere, Vcenter, and Hyper-V to manage VM lifecycles. Asset and Configuration Management: Maintain up-to-date asset inventories and system configurations in alignment with my client’s ITIL-based governance frameworks. Collaboration and Documentation: Work alongside … Active Directory, Group Policy, DNS/DHCP, Exchange 2016, SCCM/MECM, Powershell scripting. Cloud & Identity: Azure AD, O365, ADFS, Intune, and basic Azure management experience. Virtualization: skills with VMware vSphere (6.5–8), VDI (Horizon, AppVolumes), Hyper-V, VMM. Experience building out full environments from scratch. Networking & Security: Familiarity … encryption (McAfee EPO), Nessus vulnerability remediation. Tools & Automation: SCCM, Intune, WSUS, App packaging (PSADT), SQL, Robocopy, and compliance reporting. ITIL Framework: Working knowledge of service management and SLA-driven environments. Hardware Proficiency: Strong break/fix skills with HP, Dell servers and workstations; experience with routers, switches, printers More ❯

tickets. Escalate calls to third-party providers when necessary. Complete administrative tasks and maintain accurate documentation. Keep detailed records of site information using IT Service Management tools. Full training and support will be provided by your workplace mentor and from the Baltic team. Salary, Hours & Benefits …/achievement related bonuses Desired Qualities, Skills and Knowledge: Grade 4 in Maths and 5 in English is essential for this role Strong customer service skills and confident communication abilities Enthusiastic, eager to learn, and a team player Some experience troubleshooting common desktop issues Basic knowledge of MS Office More ❯

to enhance developer productivity through automation, improved workflows, and modern software engineering principles. Value Optimization: Help clients maximize the return on their current IT service management tools and frameworks. Future-Ready Roadmaps: Design progressive strategies that integrate next-generation technologies such as Generative AI and platform-centric models. More ❯

you will do for us: Assist enterprise clients and partners with Dr Migrate deployments and usage Triage, manage, and resolve customer issues using JIRA Service Management Debug and resolve complex technical problems using PowerShell and/or Bash Collaborate with the development team on bug identification and resolution … of networking fundamentals (routing, subnets, etc.) Familiarity with APIs and integrating automation tools Strong experience with GitHub, including CI/CD pipelines and code management Power BI administration knowledge (workspaces, permissions) is desirable VMware and on-prem infrastructure experience is a strong plus Technical leadership- the ability to mentor … train and lead junior engineers. Excellent communication, problem-solving and customer service skills What's in it for you? Contribute to the success of a product that is making its mark on the global stage, at the cutting edge of innovations in technology. #winwithus Be part of a company More ❯

Understanding of Cloud-native capabilities as Kubernetes, Docker, etc, cloud native platforms such as OpenShift, Pivotal and EAI/Middleware stacks Understanding of Cloud service management/Operating models Understanding of Data infrastructure solutions such as Hyper converged, Virtualization, Storage, SD WAN Preferred Competencies & Experience An extensive experience … and recent proven track record of success in IT Consulting or IT Management Consulting with regional or global consulting firms (Big 4, SIs or boutiques) with delivery and business development success and growth An established history combining consulting, sales, and delivery; experience delivering workshops, assessments, strategies, roadmaps, designs, and More ❯

is UK based and requires relevant ERP implementation experience within the Billing domain. *UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. … modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers...) also collaborate closely with the Project Manage r and Service Delivery Consultants participate in the project progress meetings and proactively i dentify risk areas apply your expertise to deliver high quality consulting services to More ❯

AngularJS is a prerequisite, as is hands on experience of wider offerings including CSM, ITOM, SPM, and HRSD. Working within an industry leading IT Service Management consultancy you will be involved in a range of ServiceNow implementation projects, both working as part of a team and, when-required More ❯

and expert support for intelligent automation and low-code software solutions. Responsibilities Respond to events detected by remote monitoring and incidents reported to the service desk by customers. Minimise the impact of incidents by accurately diagnosing faults and provide resolutions to problems within the stated SLA. Carry out technical … captures, monitoring, and real-time event views as required. Engage with other resolver groups as required to find solutions, whilst retaining problem ownership. Fulfil service requests to administer system changes and further configurations. Respond to requests for technical information on product features, configuration and operation. Fulfil deployment of software … business hours. Log and maintain a full record of all activities on the progression and resolution of customer faults and planned changes in the service management system in accordance with the local work instructions. Review and update case assignments and priorities in collaboration with colleagues. Requirements Data Manipulation More ❯

portal and in all data exchange between the 2 portals. We are seeking a seasoned ServiceNow Technical Architect with deep expertise in the Customer Service Management (CSM) module. This role involves leading the design, architecture, and implementation of scalable ServiceNow solutions that align with business objectives and technical More ❯

secure environment. Key Responsibilities Provide operational and administrative support for network environments across UK-based data centres and local sites. Respond to incidents and service requests within an ITIL framework. Support and manage escalations, major incidents (P1), and ticket analysis. Collaborate with internal teams across Cyber Security, Applications, and … Infrastructure. Execute and document changes following strict change control procedures. Maintain and improve asset and configuration management records (CMDB). Develop and maintain standard operating procedures (SOPs). Identify and implement automation opportunities across processes. Required Skills & Experience Active SC Clearance (must be current – expired/lapsed not eligible … and verbal). Willingness to participate in on-call support rotation (including P1 response). Desirable Skills Strong understanding of data centre architecture and service management. Experience with packet analysis and VPN/WAF/firewall solutions. Ability to troubleshoot and resolve technical issues quickly and effectively. Focus on More ❯