2 of 2 Service Management Jobs in Ipswich

client is seeking a Service Desk Analyst to act as the first point of contact for all IT support across the organisation, based in Ipswich, offering a salary of £30,000. This role is focused on delivering a professional, customer-focused service, ensuring incidents and service requests … resolved efficiently while maintaining high service standards and contributing to continuous improvement. Service Delivery & Support * Act as the first point of contact for all IT incidents and service requests via phone, email, and ticketing system. * Log, categorise, and prioritise tickets in line with agreed SLAs. * Provide first ...

collaborative team where no two days are the same, supporting a wide range of technologies including Microsoft 365, Azure, Windows, Active Directory, networking, device management and cloud-based systems. Day-to-Day Responsibilities As the 1st Line IT Support Technician, you will: Manage incidents and customer requests from initial … receipt through to resolution and closure Provide professional, friendly and efficient IT support to end users Ensure service level agreement standards are met Troubleshoot and resolve a range of hardware, software, network and cloud-related issues Complete admin tasks, documentation and support records accurately and promptly Maintain accurate site ...