resolutions, and procedures Support desktop, laptop, and printer installations and configurations Deliver excellent customer service and maintain strong client relationships Skills & Experience Previous experience in a 1st line / helpdesk support role (ideally within an MSP) Good understanding of Windows 10 / 11, Microsoft 365, and Active Directory Familiarity with remote support tools and ticketing systems … Basic understanding of networking fundamentals (DNS, DHCP, TCP/IP) Strong communication and problem-solving skills Ability to work under pressure and manage multiple priorities Relevant IT qualifications (e.g. CompTIA A+, Microsoft, ITIL) are a plus Why Join Us? Competitive salary (£24,000 - £28,000 DOE) Exposure to a wide range of clients and More ❯
resolutions, and procedures Support desktop, laptop, and printer installations and configurations Deliver excellent customer service and maintain strong client relationships Skills & Experience Previous experience in a 1st line / helpdesk support role (ideally within an MSP) Good understanding of Windows 10 / 11, Microsoft 365, and Active Directory Familiarity with remote support tools and ticketing systems … Basic understanding of networking fundamentals (DNS, DHCP, TCP/IP) Strong communication and problem-solving skills Ability to work under pressure and manage multiple priorities Relevant IT qualifications (e.g. CompTIA A+, Microsoft, ITIL) are a plus Why Join Us? Competitive salary (£24,000 - £28,000 DOE) Exposure to a wide range of clients and More ❯
Agreement. Provide 1st line technical support and call logging services to the school. Report and manage any incident that requires the services of a third-party organisation. Monitor / manage call queues to ensure that support calls are escalated and resolved within agreed SLAs. Action any asset change in compliance with the Change Control Procedure. Complete additional … ad hoc project work, as required. Assist the Network Manager / Senior IT Technician by carrying out reasonable requests for additional duties as and when required. Make recommendations on potential improvements to working practices and performance to improve service levels and customer satisfaction. Maintain a clean and tidy working area at all times. Required Skills & Qualifications: Good working … knowledge of Microsoft Desktop Operating Systems and applications. Good working knowledge of Active Directory and Group Policy. Understanding of TCP/IP, DNS, DHCP, and VLANs. Experience using a helpdesk management system and working to SLAs. At least two years’ experience within the education sector. Excellent interpersonal and communication skills, with the ability to More ❯
Management System and are resolved within the customers Service Level Agreement. To report and manage any incident that requires the services of a third-party organisation. To monitor / manage call queues to ensure that support calls are being escalated and resolved within agreed SLAs To complete additional ad hoc project work, as required To assist the Senior … Requirements: Good working knowledge of Microsoft Desktop Operating Systems and applications is essential. Good working knowledge of Active Directory, Group Policy, Azure AD and Intune Good understanding of TCP/IP, DNS, DHCP and VLANs. Experience of using a helpdesk management system and working to SLAs. A strong desire for personal and professional development. More ❯
