1 of 1 Support Officer Jobs in the Isle of Man

You will be working with a team of 9 other IT support staff responsible for first and second line call resolution for the Dandara group, supporting over 750 staff geographically spread throughout the U.K, Channel Islands, and the Isle of Man. The primary purpose of the role is problem resolution for our customers, responding to telephone and email enquiries … and providing excellent customer service and support for our end users. Logging support and request calls and dealing with them appropriately. You should be experienced with Windows 11, Office 365, have LAN/WAN network experience but primarily, must be exceptionally customer focused. Professional qualifications: Microsoft, Cisco, VMware, CompTIA, will also be considered favourably as will a degree … in a computer related degree or equivalent experience favourable. Certifications in MS Operating Systems, A+ Certification, Network+ and MS Office 365 applications desirable. Experience in a hands-on application support role beneficial, providing services to agreed SLA's and OLA's Experienced in managing multiple issues, stakeholders and priorities a must Knowledge of supporting & administering: Cloud based (Azure) and More ❯