Advanced Technical Support Engineer 3
- Hiring Organisation
- Ciena
- Location
- Newport, Isle of Wight, UK
- Employment Type
- Full-time
software background. In this role, you will work very closely with our Global Telecommunication and Enterprise Customers, Global Engineering Community, R&D Engineering and PLM teams. As part of this team, you will be involved in supporting applications being integrated into Ciena's Blue Planet Orchestration products. This … resolved and delivered to the customer. Come up with workarounds to minimise customer dissatisfaction with functionality shortcomings. Provide feedback back into the account/PLM/R&D community to help improve product functionality in future releases. Ensure overall customer deployment plans and timelines are driven to success ...