2 of 2 Documentation Skills Jobs in Jarrow

with the ability to work well under pressure, prioritising workload efficiently Ability to work independently and in/with teams, collaborating on Product Design & Development projects Excellent communication and documentation skills Committed to continuous personal and professional development Highly motivated, friendly and adaptable Rewards and benefits: Basic salary £32,000 to £35,000 plus generous benefits (l ife … assurance, enhanced pension, healthcare and wellbeing and more) To maximise pay/rewards, you must possessalloutlined experience, skills, knowledge and qualifications 30 days holiday plus bank holidays Full time, 37.5 hrs per week, Monday to Friday, 9am-5pm Hybrid working (min. 3 office days) - on-site (South Tyneside) initially, typically to the end of your probationary period Please note More ❯

and vendors to resolve quality issues. Mentor service desk and support teams on quality best practices. Use ITSM and analytics tools to track trends and recommend automation for efficiency. Skills and experience required as the IT Service Quality Lead: Proficiency with IT ticketing systems (ServiceNow, Jira, Zendesk) and knowledge management tools. Strong understanding of ITIL processes and service management … best practices. Skilled in data analysis, trend reporting, and root cause investigation. Excellent communication, stakeholder engagement, and documentation skills. Proven leadership experience in mentoring and training IT teams. Track record of process optimisation and adaptability in fast-changing environments. If you have expertise in ITIL and ticketing systems, and a passion for mentoring teams and solving complex service challenges More ❯