2 of 2 Customer Service Jobs in Jersey

line IT support to colleagues in Jersey, by phone, email, and in person. Troubleshoot hardware, software, network, and end-user issues — escalating where needed. Work closely with the global Service Delivery team on escalations and complex technical problems. Maintain and manage IT equipment, servers, networking kit, and office systems. Support system security, including backups, monitoring, and following security protocols. … Keep the local asset register accurate and up to date. Monitor and respond to system alerts and support tickets within agreed SLAs. Contribute to ITSM processes (incident, service, problem, change) and support ISO 27001 and ITIL alignment. Main Skills Needed: At least 3 years’ experience in a desk-side support or service desk role. Strong customer service and communication skills, with excellent English. Experience with IT Service Desk tools — ideally ManageEngine ServiceDesk Plus. Hands-on experience with Citrix (or similar VDI platforms), Active Directory, and printer support. Good understanding of Microsoft 365, Azure, MDM platforms (like Intune), and backup solutions (Commvault preferred). Knowledge of security best practices and remote support tools. Familiarity with ITIL More ❯

Salary is £40k-£53k About the role The IT Support Engineer, located in the Jersey office, will primarily provide on-site support while also contributing expertise to the global Service Delivery team. This role includes managing technical incidents and service requests as part of the company’s Service Desk team, delivering hands-on assistance to resolve IT … issues, ensuring high-quality service delivery to internal staff, and supporting the smooth and efficient operation of IT services across the organisation. Key Accountabilities: Provides first and second-line technical support to internal staff, ensuring outstanding customer service across in-person, phone, and email interactions. Diagnoses and resolves technical incidents involving end-user devices, software, and local … infrastructure. Collaborates with the global Service Delivery team to manage escalations and assist in resolving complex technical issues. Ensures local IT support activities meet user requirements and align with overall system functionality. Maintains and supports office-specific IT systems, including servers, networking hardware, and peripheral devices. Escalates critical issues to Systems Engineers or senior IT leadership as needed to More ❯