1 of 1 User Experience Jobs in Kensington

that we continue to evolve our platforms for communication, sales and service. You will be a point of contact for the use of digital tools, developments, system faults and user queries, and a bridge between our Customer Service, IT and Digital corporate teams. Responsibilities Involved in the overall strategy of increasing traffic to the website and/or other … Evolving our B2B platforms to suit a changing environment to make them more valuable to our customers; Query management: investigate escalated issues from CIC and other departments Assist on user’s queries following troubleshooting guidelines; Accounts maintenance: activation and privileges management; Responsible for services initiatives and system maintenance updates to B2B customers; Update of digital platforms content/translations … Enjoy working in a fast-paced environment; Be comfortable delivering throughout the project lifecycle; Proven experience with B2B or B2C ecommerce platforms; Be technologically aware, showing knowledge of UX best practices, software and industry trends; Be comfortable with spreadsheets, data processing and reporting; Proficiency in Office and SAP. Knowledge of HTML, CSS and UI development tools would be a More ❯