1 of 1 Remote 2nd Line Support Analyst Jobs in Kent

can grow and succeed. Join us and be part of a dynamic team that makes a real impact every day. What you will be doing: As a Systems Support Analyst, you will have the opportunity to work in the Application IT support team as an L2 application support analyst, with … other third-party systems. No two days are the same in this fast paced and varied role! You will work with colleagues and under direction of the Application Support Management team on initiatives which may be support issues, small scale business process improvements and larger scale change initiatives. Your responsibilities will include: Being responsible for resolution … of incidents and service requests by engaging with business users and stakeholders ensuring target service level agreements (SLA's) are met. Working in partnership with the first line support helpdesk to ensure issues are logged correctly, efficiently and delivered to a timely resolution. Supporting all project releases and code fixes following ITIL change and release principles. More ❯