IT Service Delivery & Experience Manager
- Location
- Dartford, England, United Kingdom
improve service performance while creating a simpler, more trusted experience for customers? This is an opportunity to shape how live IT services are delivered across Laing O'Rourke. You will guide service management teams, strengthen ITSM processes and work collaboratively with technical teams, suppliers and senior stakeholders … real industry impact. The role The IT Service Delivery & Experience Manager is responsible for how live IT services are delivered and experienced day to day. You will lead the incident, request, problem and change management processes, alongside service performance reporting, knowledge management, self ...