2 of 2 Remote Lead Jobs in Kent

GMS Reliability Systems Lead UK or Europe (With Travel) To strengthen operational excellence across these sites, we are investing in reliability systems and capability. We’re now looking for a passionate, technically skilled SME – GMS Reliability Systems (Reliability Systems Champion) to help us drive long-term improvements in asset reliability, maintenance performance, and standardised systems. This will be a Remote … vital role in embedding systems thinking, using tools like SAP-PM effectively, and supporting a cultural shift toward proactive, data-driven reliability performance. Key Responsibilities: Systems Implementation & Capability Building Lead the implementation and continuous improvement of GMS Reliability Systems across DS Smith paper mills. Provide onboarding support and gap closure for Mill Reliability Leaders (MRLs), mentoring them in GMS structure … teams. Establish and maintain strong working relationships with mill and divisional leaders, including Engineering and Operations Managers. Technical Guidance & Execution Analyze the effectiveness of GMS Reliability elements; formulate and lead action plans to close performance gaps. Monitor GMS Reliability Execution Metrics across sites, educate teams on results, and facilitate corrective actions via Integrated Action Plans (IAP). Champion the correct More ❯

today but for tomorrow, too. They’re always thinking ahead of the technology curve, so our customers feel confident that when they work with them. As the Service Support Lead, you play a pivotal role as the primary point of contact for the service desk. Your focus is on maintaining high standards for clients purchasing managed services solutions, ensuring SLA … targets are met, and support is aligned with contractual agreements. You collaborate with the Technical Lead to ensure effective issue resolution and generate reports on ticket and service performance. Building strong customer relationships and identifying sales leads are integral to this role. Your exceptional organization, customer service, and communication skills will support the service desk team in delivering outstanding support … to customers on open issues. Direct communication with end-users regarding delays and resolution plans will be part of your responsibilities They’re Looking For: A dynamic Service Support Lead with the ability to inspire, motivate, and guide a high-performing team. You’ll ensure exceptional customer support , manage SLAs effectively , and drive continuous improvement in service delivery. Key Skills More ❯