Level 3 Helpdesk Technician
- Hiring Organisation
- Apogee Corporation**
- Location
- Maidstone, Kent, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
basic network terms and topology (router, IP addressing, DNS, SMTP, SNMP, IPV4, SMB, WAN, VPN) Able to troubleshoot advanced features of solutions like PaperCut, Equitrac, SafeQ/SafeCom (e.g., Clustering/HA) Competent in Windows and Mac OS Able to research unfamiliar queries logically Strong troubleshooting skills and knowledge … Services Understanding of virtual servers and Cloud hosting Experience or understanding of Microsoft SQL (preferred) Able to hold conference calls with senior IT customers PaperCut L2 Certification (preferred) Microsoft Certified: Azure Fundamentals (preferred) BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits ...