3 of 3 Remote Performance Metrics Jobs in Kent

teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service More ❯

HP technology standards. Lead technology modernisation initiatives – from cloud adoption to network optimisation. Oversee IT operations and service delivery across multiple UK and European sites. Manage budgets, vendors, and performance metrics to ensure operational excellence. Champion cybersecurity, compliance (ISO 27001, GDPR, Cyber Essentials Plus, NIS2, DORA), and governance. Develop and mentor a high-performing IT team, fostering collaboration … compliance. Experience in managing IT budgets, vendors, and transformation programmes. Excellent stakeholder management and communication skills at an executive level. A people-focused leadership style that builds trust, inspires performance, and encourages innovation. We value candidates with AI literacy – individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business. BENEFITS More ❯

challenges. Collaborate with stakeholders across all departments to solve complex customer issues. Perform Quarterly Business Reviews to proactively address challenges and advocate for new products and services for customers Performance Metrics Conduct an average of 5-8 proactive meetings per week with your book of business Document and utilise Hubspot to track customer interactions Measurably increase B2B revenue More ❯