2 of 2 Remote/Hybrid Problem Management Jobs in Kent

edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management system) with much of the access managed by Single Sign-on (SSO). You will be passionate about technology and understand business systems … Microsoft Technical Stack. Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation. Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving ...

escalation point for technical issues that cannot be resolved by 1st Line support Collaborating closely with 3rd Line teams on complex incidents, problem management, and projects Supporting and maintaining customer IT infrastructure, including regular patching and software updates Following robust change control processes and producing clear, accurate documentation … Active Directory environments A good general understanding of IT security best practice Desirable experience: Microsoft Endpoint Manager (SCCM), task sequences, application packaging, and device management Public sector or large enterprise environments (5,000+ users) Microsoft Windows Server technologies AD, Group Policy, DNS, DHCP, RDS Exchange Online and broader Microsoft ...