2 of 2 Remote Problem Management Jobs in Kent

You will be responsible for managing and supporting infrastructure applications, monitoring performance, and ensuring compliance with information security procedures. Your expertise will contribute to continual service improvement and effective problem resolution throughout the information system lifecycle. Key Responsibilities: Execute processes to support IT infrastructure and service delivery, ensuring alignment with business needs and SLAs.Prepare for new or changed services … information security procedures to maintain compliance across infrastructure applications.Manage system performance, focusing on business performance contributions and financial sustainability.Develop and implement continual service improvement plans.Facilitate both reactive and proactive problem resolution, documenting root causes and preventive measures.Install, configure, and troubleshoot applications supporting IT services.Act as a third-level resource for collaboration applications, collaborating with peers for solution planning and … of Active Directory, Server, Database (SQL), and networking technologies.Experience with virtual platforms (client and server) and Microsoft Office products.Proven ability to work effectively under pressure in a demanding environment.Strong problem identification, troubleshooting, and resolution skills.Excellent written and verbal communication skills.Ability to interface with key software/hardware partners such as Microsoft and AvePoint.Knowledge of incident, change, and problem More ❯

v4 guidelines in this cutting edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management system) with much of the access managed by Single Sign-on (SSO). You will be passionate about technology and understand of business systems and solutions. Work with the … implement, and maintain solutions within our Microsoft Technical Stack Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving issues promptly Support IT More ❯