Web services, LDAP, JDBC, REST, SCP and FTPS is desirable Experience of IT methodologies and processes such as ITIL, agile, scrum, DevOps, change/releasemanagement is desirable Extensive implementation of core processes, Incident, Problem, Change, Service Catalogue, Request & CMDB is desirable Service Now System Admin Certification is more »
Support Analyst must also ensure that the team adhere to all agreed service level agreements and highlighting capacity and service issues early. Responsibilities Incident Management: All support requests raised to the support team will be managed within agreed service levels. Monitoring of the tickets and environment ensuring we stay … on top of issues and lead incident calls Information Management: Building a team Knowledge base that is easy to understand and usable by junior members of staff. Application deployment and code promotions. Receiving post implementation sign off from the business that delivery into production has been successful Monitoring the … always look to add value. Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations ReleaseManagement: Releasing application changes through the relevant environments with the necessary planning and due diligence having been completed to ensure production stability. Problem more »
Chatham, Kent, South East, United Kingdom Hybrid / WFH Options
Intec Select
Web services, LDAP, JDBC, REST, SCP and FTPS is desirable Experience of IT methodologies and processes such as ITIL, agile, scrum, DevOps, change/releasemanagement is desirable Extensive implementation of core processes, Incident, Problem, Change, Service Catalogue, Request & CMDB is desirable Service Now System Admin Certification is more »
