Senior Helpdesk Engineer (L2-L3)
Kent, Weavering, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Pearson Whiffin Recruitment Ltd
has arisen for large MSP based in Kent for a Senior Helpdesk Engineer (L2/L3). You will be responsible for providing 2nd and 3rd Line Support to over 2000 users across Kent and the Southeast. The role is office based with occasional visits to client premises to provide … on-site support as and when required. As a business, they understand that career progression is important, so they actively support their engineers in completing professional training and certification (particularly for Microsoft 365 & Azure). In addition to helpdesk progression, there is the potential to gain exposure to more advanced … areas of IT by working alongside the Projects and Cyber teams. Role & Responsibilities: Technical Support: Provide 2nd/3rd line support for hardware and software issues across multiple endpoints. Diagnose and resolve technical issues escalated from 1st line support. Manage and resolve complex technical incidents and service requests efficiently. Ensure more »
Employment Type: Permanent
Salary: £32000 - £35000/annum
Posted: