1 to 2 of 2 Root Cause Analysis Jobs in Kent

Role: Senior Root Cause Manager 📌 Location: Chatham - Ideally 3 days in office (may be some flex) and can be flexible on start/finish times. 📌 Salary: £55k - £65k A specialist Bank are looking for a Root Cause Senior Manager to lead the First Line Root Cause Analysis... and what a bank to join! This challenger bank supports underserved segments of the mortgage market and have done for over a century! Their team of experts deliver specialist lending and retail savings through their industry leading brands - the teams are close knit; management is open … to make sure they can be that driving force within the Mortgage and Savings world. Anyway, the role! You will lead the First Line Root Cause Analysis initially focusing on Complaints with the aim to develop the role and extend coverage to QA, Control Testing and Outcomes more »

enhancements. Manage processes for new starters, movers, and leavers per ISO standards. Maintain data integrity in IT applications. Ensure high service levels and conduct root cause analysis. Oversee business application continuity plans. Use ticketing systems for real-time updates and reports. Act as IT ambassador internally and externally. … knowledge gaps and design training programs. Create and analyze reports in Monday.com and Excel. Mentor and coach team members. Manage support tickets and perform root cause analysis. Maintain training matrices and propose training solutions. Manage hardware for new starters, leavers, and replacements. Handle internal meeting room equipment support. more »