experience in a similar IT-related role MSP experience is advantageous, although not essential Used to providing a high level of technical support to a range of clients WindowsServer2012 – 2022 Windows Desktop 7-11 Office 365 knowledge Networking ability – DNS/Routing/Switching VMware Azure Active Directory This is More ❯
years’ experience in a similar ITrelated role MSP experience is advantageous, although not essential Used to providing a high level of technical support to a range of clients WindowsServer2012 – 2022 Windows Desktop 711 Office 365 knowledge Basic networking capability – DNS/DHCP VMware experience would be advantageous This is an More ❯
What you’ll do: Provide support across hardware, software, phones, mobiles, and specialist systems. Manage helpdesk enquiries, escalating where needed and seeing issues through to resolution. Support servers (Windows2012/2016), Exchange 365, backups (Veeam), and network infrastructure. Set up new sites, accounts, and mobile devices. Maintain IT documentation and ensure smooth daily operations. What … re looking for: Minimum 5 years’ experience in IT support or service function with experience in a 3rd Line Support position is a must have. Technical expertise in Server Maintenance (2012 to 2016), Backups (Veeam) and Network Infrastructure is a must have Strong knowledge of Microsoft environments (Office, SharePoint, AD, Exchange). Confident, customer-focused problem More ❯
confident communicator with excellent customer service skills Strong troubleshooting and problem-solving ability Experience at 2nd Line level with most of the following: Microsoft 365, SharePoint, MS Desktop (Windows 7–11), MS Server (2012–2019) Hyper-V, VMware, Azure Networking (Switches, Routers, Firewalls – WatchGuard preferred), DHCP, DNS Active Directory, Antivirus, Printers MS Office More ❯
