3 of 3 Workflow Management Jobs in Kent

systems, laptops, and associated tech . This is a hands-on, fast-paced role where you'll combine strong technical understanding with operational leadership, workflow management, and a continuous-improvement mindset. You'll ensure our technicians deliver outstanding quality, rapid turnaround times, and exceptional customer satisfaction - every time. … What You'll Be Doing Workshop & Technical Management Oversee all day-to-day workshop operations and ensure timely, high-quality device repairs. Plan and manage repair & refurbishment workflows, resources, and parts logistics to meet SLAs and reduce turnaround times. Lead troubleshooting and root cause analysis on complex technical issues. ...

ideal for someone who enjoys leading a service desk team and wants to focus on operational excellence being responsible for the day-to-day management and performance of an 11-engineer service desk team. The business supports clients across: Microsoft environments Google Workspace End-user support Cyber security Connectivity … deliver consistently high customer satisfaction Service Desk Team Lead . You will manage: 11 engineers (L1, L2 and Senior Engineers) Ticket allocation and workflow management SLA performance and KPI delivery Customer escalations and complaints Team scheduling, holidays and out-of-hours rota Continuous service improvement This role ...

Role Overview: My client are looking for a highly organised individual to monitor and manage their ServiceNow system. The role is responsible for controlling workflow within agreed SLAs, coordinating the engineering team, and ensuring smooth operational execution. Key Responsibilities: Monitor the ServiceNow platform and ensure tasks are completed within … engineers as required. Prepare monthly costing sheets ready for billing. Manage stock and maintain appropriate stock levels. Attend all weekly maintenance meetings to review workflow and scheduling. Lead and manage the engineering team to ensure optimal performance. Skills & Requirements: Experience with ServiceNow administration or workflow management. Strong organisational ...