2nd Line Service Desk Engineer
- Hiring Organisation
- Birketts LLP
- Location
- Sevenoaks, Kent, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Competitive salary
Diagnose and resolve hardware and software issues on endpoint devices. Investigate and resolve complex support incidents involving technologies like Windows 11, MS 365 suite, iManage, iOS and more Act as the escalation point for inbound calls from the triage 1st line service desk team Prioritise incoming incidents/service requests … Office 365 Experience with supporting end-user hardware including Laptops, Mobile Phones, Printers and other Peripherals Knowledge of Legal Software would be beneficial e.g. iManage, Aderant, Bighand ITIL Foundation preferred Comptia A+ qualified or similar certification Excellent customer service skills Strong written and verbal communication skills Mature Continual Improvement focus ...