1 to 2 of 2 ITIL Jobs in Kettering

Development Lifecycle methodologies Familiar with at least one help desk and customer support tool. Proficient in Software Testing and Quality Assurance methodologies. Proficient in ITIL processes and practices. Proficient in Business Process Analysis (as-is and to-be). Additional advantageous skills, experience, and familiarity: Two years’ experience in a more »

delivery of the digital support services function. The post holder will contribute to Service Delivery policies and processes based on the IT Infrastructure Library (ITIL) framework. The post holder will be responsible for the leadership and effective management of the ICT Service Desk teams, contributing to provision of 24x7x365 ICT … Telephone number 07872 423901 Person Specification Qualifications Essential Educated to Post Graduate Degree level education or equivalent level or equivalent experience delivering Digital services ITIL v.3 or later Practitioner Qualification or equivalent experience Desirable Sufficient knowledge of the provision of health services Agile delivery qualification e.g. ScrumMaster, AgilePM Knowledge/… an ICT Service Desk to contribute to support a 24x7x365 service Experience of delivering a Service Desk, preferably in the public sector Knowledge of ITIL and experience of using its five core areas (Service Strategy, Service Design, Services Transition, Service Operation and Continual Service Improvement) in an Service Desk role more »