1 of 1 Remote Customer Service Jobs in King's Lynn

user account management. You'll play a key role in ensuring systems run smoothly, supporting staff productivity, and maintaining ICT security standards. Graduates considered! Key Responsibilities Provide Tier 1 Service Desk support, logging and resolving incidents and service requests. Administer and support Microsoft 365 applications (Teams, Outlook, Word, Excel, Exchange). Manage user accounts and permissions via Active … improvement projects and knowledge base documentation. Escalate issues to senior ICT colleagues when required. What We're Looking For Essential Knowledge & Skills: Experience in ICT user support within a Service Desk environment OR a relevant degree, as the client will offer training Strong understanding of Microsoft 365 administration. Knowledge of Windows 10/11 operating systems. Experience with Active … Directory/Entra ID. Awareness of cybersecurity best practices. Excellent communication, customer service, and problem-solving skills. Desirable Knowledge & Skills: Experience with Microsoft Intune or other device management systems. Familiarity with Microsoft Exchange administration. ICT-related qualifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator). Knowledge of Apple devices and telephony systems. Familiarity with ITIL principles and More ❯