2 of 2 Remote Microsoft 365 Jobs in King's Lynn

Technical Services Analyst to join our friendly and forward-thinking ICT team as they modernise their digital infrastructure. This is a fantastic opportunity to provide second-line support across Microsoft 365, Teams Voice, and Windows environments. You'll help staff resolve technical issues, support meeting room AV systems, manage endpoints, and assist with server administration and ICT … a key role in maintaining documentation, technical standards, and asset registers, ensuring systems remain secure, reliable, and efficient. Key Responsibilities Provide Tier 2 technical support for hardware, operating systems, Microsoft 365, Teams, and endpoint devices. Deliver first-line support for meeting room AV systems (Teams Rooms). Administer Microsoft 365 services including Exchange Online … re Looking For Essential Knowledge & Skills: Minimum 2 years' experience in ICT support or similar technical environment. Strong knowledge of Windows 10/11 operating systems. Good understanding of Microsoft 365 administration (Teams, Exchange, SharePoint, Office suite). Familiarity with Active Directory/Entra ID. Awareness of cybersecurity best practices. Understanding of ICT infrastructure including servers, networks More ❯

as they are going through a fantastic time of change and growth. As the first point of contact for ICT issues, you will provide vital first-line support for Microsoft 365, Windows 10/11, and user account management. You'll play a key role in ensuring systems run smoothly, supporting staff productivity, and maintaining ICT security … standards. Graduates considered! Key Responsibilities Provide Tier 1 Service Desk support, logging and resolving incidents and service requests. Administer and support Microsoft 365 applications (Teams, Outlook, Word, Excel, Exchange). Manage user accounts and permissions via Active Directory/Entra ID. Configure and deploy Windows 10/11 devices, including Intune-enrolled endpoints. Maintain ICT asset records … and ensure accurate inventory management. Support the rollout of desktop applications and approved software. Assist with telephony systems, including Microsoft Teams Voice. Contribute to ICT improvement projects and knowledge base documentation. Escalate issues to senior ICT colleagues when required. What We're Looking For Essential Knowledge & Skills: Experience in ICT user support within a Service Desk environment OR a More ❯