ICT Senior Service Desk Analyst
- Hiring Organisation
- Goodman Masson
- Location
- King's Lynn, Norfolk, United Kingdom
- Employment Type
- Full-Time
- Salary
- £35,521 per annum
experienced IT support professional ready to take the next step? Join us as an ICT Senior Service Desk Analyst! You'll support our Service Desk Team Leader to drive continual improvement, provide expert first-line (and some second-line) support and troubleshooting, and help deliver our wider … strong troubleshooting skills across hardware, software and network issues Taking ownership of requests, planning and prioritising your workload, accurately recording information in our IT Service Management Tool (HaloITSM), and creating and managing change management requests Keeping customers informed of progress, providing advice and guidance, meeting performance targets ...