6 of 6 Service Management Jobs in Norfolk

identifies technology innovation within operations and online learning and supports business case development for these technologies. Experience & Knowledge Proven experience in business engagement, relationship management, or business analysis roles within technology environments Understanding of IT service management frameworks (ITIL or similar) Experience working with or within … successfully bridging business and technology teams Skills & Competencies Exceptional communication skills with ability to translate technical concepts for non-technical audiences Strong stakeholder management and influencing capabilities at all organisational levels Problem-solving mindset with analytical and strategic thinking abilities Project management skills with ability to manage multiple ...

Engineer will act as the first point of contact for onsite IT issues, ensuring users are supported efficiently and professionally while adhering to agreed service levels. Key Responsibilities Provide first line deskside IT support to end users across hardware software and connectivity issues Diagnose and resolve incidents and service … unlocks and permissions Escalate more complex issues to second and third line teams when required Log update and close tickets accurately within the IT service management system Deliver a professional and customer focused service at all times Skills and Experience Required Previous experience in a Level ...

globe. Role Overview We are seeking a ServiceMax Project Manager to lead the successful implementation and delivery of ServiceMax solutions, a leading field service management platform. This role requires strong project leadership, stakeholder engagement, and technical expertise to ensure projects are delivered on time, within scope … budget. Key Responsibilities Project Planning: Develop detailed project plans covering scope, schedule, resources, and budget. Stakeholder Management: Collaborate with global teams and third-party vendors for alignment and clear communication. Team Leadership: Lead project teams, assign tasks, and monitor progress to achieve objectives. Risk Management: Identify risks ...

tooling. Key Responsibilities: Implement and maintain standardised operating procedures for deployment, configuration, and testing. Automate manual tasks and deployment processes. Maintain version-controlled configuration management (Terraform, Ansible, or similar). Keep virtual machine and service configurations documented and up to date. Support automated testing (unit, integration, regression). … documentation in line with standards. Collaborate with engineers, developers, and operational teams to deliver high-quality services. Provide customer support and record activities in service management tools. Contribute to continuous improvement of processes and tooling. Full perm role including organisation benefits (Excellent pension) Fully remote with the need ...

device compliance, app protection). Experience with PowerShell scripting (automation, user provisioning, reporting). Experience with Graph API (preferred, not mandatory). Identity & Access Management (Critical Requirement) Skills: Azure AD administration (users, groups, roles). Experience with SSO, ADFS. MFA, Conditional Access policies. Hybrid identity experience (Azure AD Connect … administration (optional but useful). Knowledge of email gateways (Proofpoint, IronPort, EOP). Experience with automation/orchestration tools. Understanding of Agile, ITIL, or service management frameworks. ...

national organisation connects technology with real-world impact? We’re looking for a strategic, influential leader to head our Business Engagement function—driving digital service excellence, unlocking innovation, and steering major transformation across a sector that builds the country’s future. This role will suit a collaborative project/… business engagement element of the role. Knowledge of e-learning technology will be highly desirable. Leadership Experience Significant experience leading business engagement, relationship management, or business partnering teams in technology environments Proven track record of building and developing high-performing teams Experience operating at senior leadership level, influencing executive ...