Technical Lead - Salesforce Agentforce
- Hiring Organisation
- Iberdrola
- Location
- Glasgow, Lanarkshire, United Kingdom
- Salary
- £ 60 K
doingLead the definition and execution of the Salesforce Agentforce roadmapIdentify and prioritise use cases for autonomous agents across Customer Operations, Network Operations, Asset Management, Field Services and Corporate FunctionsEstablish governance, security, and operational standards for Agentforce implementations.Providing clear AI design direction to Delivery Teams. Improving the knowledge … their suitabilityLead AI proof-of-concept and pilot initiatives through to production deploymentIdentify opportunities where AI can improve operational efficiency, safety, customer service, and asset managementSupport Agentforce implementation through Application and Product RoadmapsLead the configuration and deployment of autonomous Salesforce agentsDefine agent actions, topics, instructions, guardrails, and escalation pathsEnsure ...