IT Infrastructure Team Lead
- Hiring Organisation
- Cathcart Technology
- Location
- Glasgow, Lanarkshire, Scotland, United Kingdom
- Employment Type
- Permanent, Work From Home
standard. This role sits at the intersection of people leadership, service delivery, and operational improvement. You will help create a culture of accountability and continuous improvement, while ensuring the team has the structure, direction, and support required to deliver effectively. While this isn't a hands … technical escalations and smaller infrastructure initiatives, ensuring work is prioritised and allocated effectively. ** Monitoring service performance against SLAs and KPIs, identifying areas for improvement and addressing service delivery challenges. ** Ensuring infrastructure changes follow appropriate change management, security and operational processes, minimising disruption to business services. ** Identifying and managing ...