Customer Care Business intelligence & Analytics Manager
Glasgow, Lanarkshire, Scotland, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
John Lewis Head Office
Job Description Summary As a Business Intelligence & Analytics Manager you will serve as a strategic driver of the Customer Cares data-driven transformation. Be responsible for building and leading a high-performing BI team, developing and implementing a strategic BI roadmap, and fostering a data-driven culture throughout the organisation. Empowering stakeholders to leverage data for … informed decision-making, help to optimise operations, enhance customer experience, and drive continuous improvement. Bridging the gap between data and action, ensuring that data insights are translated into tangible results and shared with the wider business. Salary - Up to 65,000 dependent on experience. Contract type - This position is a Permanent contract. Working pattern/flexible working - The … will be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. Key responsibilities As Business Intelligence & Analytics Lead you will be responsible for leading and mentoring a team of BI analysts, developing a strategic BI roadmap, and fostering a data-driven culture throughout the organisation. More ❯
Employment Type: Permanent, Work From Home
Salary: £65,000
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