Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
Verelogic IT Recruitment
enterprise standards for security, cost efficiency, and operational sustainability. Implementation & Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy IVR / contact flows, Amazon Lex conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect seamless integrations with CRM and ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM / … PCI-DSS, ISO27001, and industry-specific standards. Develop data retention policies, privacy impact frameworks, and procedures for emergency call handling. DevOps & Automation Establish CI / CD pipelines for Lambda, Lex bots, contact flows, and infrastructure using CloudFormation, Terraform, or CDK. Introduce automated testing, version control, and repeatable deployment practices. Operational Leadership Monitor KPIs / SLAs including AHT, CSAT / NPS, and abandonment rates via dashboards. Drive capacity planning, incident management, and continuous service improvement initiatives. Stakeholder & Governance Engagement Facilitate executive-level workshops, translating business needs into technical roadmaps. Prepare TCO / ROI analyses, investment cases, and maintain audit-ready documentation. Required Experience & Skills 15+ years in architecture or engineering roles, including More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
Cathcart Technology
infrastructure, and applications. ** Evaluate projects and initiatives for security risks, recommending appropriate mitigation and controls. ** Develop and maintain security frameworks and standards aligned to recognised best practice (e.g. ISO27001, NIST, CIS). ** Ensure compliance with client and regulatory security obligations across all platforms and services. ** Collaborate with IT, Security Operations, and Risk teams to ensure … background in information security architecture and governance across enterprise environments. ** Expertise with Azure and Microsoft 365 security tooling and cloud security principles. ** Strong understanding of frameworks such as ISO27001, NIST, and the Well Architected Framework. ** Experience with technologies such as SIEM, DLP, IAM, EDR, WAF, and SASE. ** Ability to communicate complex technical concepts to both More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
InfinityQuest Ltd,
Role: - Solution Architect (Amazon Connect Architect) Location: Glasgow, UK (Hybrid) (3 Days onsite in a week is Mandatory) Duration: Both Contract & Permanent position Required Qualifications:- 15+ years in architecture / engineering, 10+ years in contact centre technologies, 5+ years with Amazon Connect. Proven delivery of enterprise-scale Amazon Connect implementations with complex integrations. Expertise in AWS services: IAM, VPC … Kinesis, CloudWatch, DynamoDB. Strong knowledge of security and compliance frameworks (GDPR, PCI-DSS, ISO27001, NHS DSP Toolkit). Hands-on experience with IaC (CloudFormation / Terraform / CDK) and serverless development (Node.js / Python). Preferred Qualifications:- AWS Solutions Architect Professional and Amazon Connect specialization. Experience with Contact Lens, Wisdom / Q in Connect, Voice ID, and outbound campaigns. Sector experience in healthcare / public sector or regulated industries. Familiarity with SIP, telephony routing, and Ofcom regulations. Success Metrics:- Delivery of secure, compliant architecture aligned to global regulatory standards. Achieve 99.99% availability, measurable improvements in CSAT / NPS, and reduced AHT. Full migration from legacy platforms within agreed More ❯
Glasgow, Lanarkshire, United Kingdom Hybrid / WFH Options
key for this role, make sure to check you have the preferable soft skills before applying if required. 5 Month Contract (extendable) Hybrid - 3 days per week in Glasgow / 2 days remote Role Overview: We are seeking a highly capable Security Engineer to join a focused team developing a telemetry pipeline MVP. This role requires deep technical expertise … and development teams. Key Responsibilities: Design and implement security controls across containerized environments using Kubernetes and OpenShift Ensure secure configuration and access management within GitLab version control and CI / CD pipelines Integrate and secure telemetry tools including Cribl, Elastic, Splunk, Fluentd, and Syslog Conduct threat modeling, vulnerability assessments, and risk analysis for the telemetry pipeline Collaborate with DevOps … of security architecture, policies, and incident response procedures Required Skills & Experience: Strong hands-on experience with Kubernetes and OpenShift in secure production environments Proficiency in GitLab and secure CI / CD pipeline practices Familiarity with telemetry and logging tools: Cribl, Elastic, Splunk, Fluentd, and Syslog Deep understanding of networking protocols, firewalls, VPNs, and security principles Experience with security frameworks More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
Cathcart Technology
technical background across Microsoft technologies, networking, and unified communications. ** Experience with telephony platforms (e.g. Avaya, Cisco, Genesys, or similar) would be highly advantageous. ** Sound understanding of cybersecurity standards, including ISO27001, PCI, and Cyber Essentials Plus. ** Excellent supplier management and contract governance experience. ** Strong communicator and influencer, comfortable engaging at all levels of the organisation. What's on Offer: The salary More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
Kura
focussing on insights and continuous improvement with a need to be an out of the box thinker. Role details: Be conversant in ISO Standards that include: ISO9001, ISO27001, ISO22301, ISO45001 and ISO14001, maintain all ISO Standards and accreditations and associated internal policies and procedures. Support and maintain positive relationships with any relevant regulatory bodies. Management & Testing … and promote quality improvements and efficiencies along with risk mitigation based on actionable insights. Leading and supporting the Quality Team. Requirements: Essential Previous success in delivering comprehensive quality assurance / continuous improvement strategies. Experience in a contact centre, business improvement role. Knowledge and understanding of the ISO Standards and audit procedures Experience of risk management / … legislation, how it impacts the business and data subjects. Benefits: Salary up to £50,000.00 DOE + employee benefits Bonus Opportunity 30 Days Paid Holiday Hybrid Working Enhanced Maternity / Paternity Cover Comprehensive training to ensure you have the tools to do your job Relaxed Dress Code Positive working environment Plus much more! INDQC1 Next steps:Feel ready to More ❯
Glasgow, Lanarkshire, United Kingdom Hybrid / WFH Options
aligned with ISO22301 and other relevant standards. Responsibilities Contribute to the development, implementation, and maintenance of a SARIA Food & Pharma Business Continuity Management System (BCMS), ensuring alignment with ISO22301, ISO27001 and any other relevant industry standards and regulatory requirements Oversee the Business Impact Analysis (BIAs) and risk assessment process to identify critical business processes and systems and determine the potential … Knowledge and experience in ISO22301 and business continuity management systems Knowledge and experience with business continuity and risk management frameworks, risk assessment methodologies and cybersecurity frameworks, such as ISO22301, ISO27001 and NIS2 Experience of conducting risk assessments and developing effective mitigation plans Demonstrated experience of developing long-term partnerships with stakeholders and excellent communication skills Ability to work creatively and More ❯
