8 of 8 ITIL Jobs in Lanarkshire

and non-technical stakeholders. A collaborative mindset and willingness to mentor junior engineers. Preferred Certifications Microsoft Certified: AZ-104, MS-900 Cisco Certified: CCNA, CCNP CompTIA: Network+, Security+, Cloud+ ITIL Foundation What you will get in return Be part of a forward-thinking team solving real-world technical challenges. Work on impactful projects that improve service delivery and customer experience. More ❯

Experience with virtualization technologies (VMware, Hyper-V). Excellent troubleshooting and problem-solving skills. Excellent working knowledge of monitoring solutions such as Zabbix. General Understanding of Security Policies and ITIL Processes (Incident/Change/Problem Management) Excellent working knowledge of Backup and Disaster Recovery products Desirable HND or Degree level qualification in Computer Networking or related field. Certifications such More ❯

Troubleshooting skills (Windows/Linux OS, Storage, Backups, Networking) Effective Communication Excellent Customer Service Skills Effective Team Player Attention to Detail Desired Skills & Product Experience Ticket Management to an ITIL Standard Service-Now IaaS VMware Storage SAN, S3, Cloud BaaS VM, File Database, Network Configuration DRaaS Zerto, SRM Networking Cisco/Fortinet Monitoring Office 365 This is a brilliant opportunity More ❯

ll support and lead 3rd line infrastructure activities across onprem and cloud services, resolving escalated issues while contributing to a variety of internal projects. You'll work within an ITIL aligned environment, helping improve system performance, network reliability, and cyber security posture. Collaborating across support functions and with senior leadership, you'll take ownership of your technical space, from endpoint More ❯

with external vendors. - Proficiency in infrastructure-as-code tools and CI/CD pipelines. Qualifications - Bachelor’s or Master’s degree in Engineering, Computer Science, or related field. - Advanced ITIL certification or equivalent process knowledge. Experience - 7+ years of experience in enterprise telephony and cloud contact center platforms. - Proven track record in managing large-scale contact center environments. Certifications - AWS More ❯

understanding of UK/EU regulatory drivers (e.g., FCA/PRA Operational Resilience Policy, DORA, SYSC 8, PS 21/3, CP4/24) and relevant industry frameworks (COBIT, ITIL, ISO 27001/22301, NIST CSF). Strong analytical skills with the ability to translate complex technical issues into clear, business-focused recommendations. Possession of strong team working and leadership More ❯

network diagnostics and voice quality monitoring tools. - Ability to script and automate routine tasks using Python or PowerShell. Qualifications - Bachelor's degree in Computer Science, Engineering, or related field. - ITIL Intermediate or equivalent process knowledge. Experience - 3–5 years of experience in technical support or systems engineering roles. - Experience in supporting cloud-based contact center platforms. Certifications - Amazon Connect Advanced More ❯

ensure effective handovers and resolution of incidents Own the service desk toolset, ensuring effective ticket management and reporting Produce regular service performance reports for internal stakeholders and clients Support ITIL-aligned processes (incident, problem, change) Collaborate with account managers and project teams to support client onboarding and service transitions Contribute to business continuity and out-of-hours support planning What … Youll Bring: Proven experience leading a high-performing IT Service Desk or support function Strong understanding of ITIL principles and service management best practices Excellent communication and stakeholder management skills Ability to lead under pressure in a fast-paced, client-facing environment Experience working in cloud, infrastructure, or data centre environments is highly desirable Technical background (e.g. Windows, networking, monitoring … tools) is a plus ITIL certification or relevant management qualifications preferred Benefits: 33 days annual leave 4 x Death in Service Benefit Contributory Pension Scheme (5% Employer, 5% Employee) Apply now for an immediate interview. More ❯