6 of 6 ITSM Jobs in Lanarkshire

See Additional Security Information below. Proficiency in platform development - Strong experience in building and customizing applications within enterprise platforms like ServiceNow, Salesforce or SAP. Understanding of IT Service Management (ITSM) and ITIL - Familiarity with ITSM frameworks and ITIL best practices for service delivery and process optimization. Problem-solving skills - Ability to troubleshoot system issues, optimize workflows, and improve platform efficiency. More ❯

depth knowledge of IT systems, strong problem-solving skills, and the ability to work both independently and collaboratively. Key Responsibilities: Technical Support: Responding to client Support Requests through our ITSM Tools or by Telephone Provide expert-level support to resolve complex IT issues escalated from 1st and 2nd line support teams. Diagnose and troubleshoot hardware, software, and network-connectivity related More ❯

and early life support activities. Required Technical Skills - Basic understanding of Amazon Connect and cloud-based contact center platforms. - Familiarity with telephony systems and VoIP fundamentals. - Proficiency in using ITSM tools such as SysAid for incident logging. - Strong communication and customer service skills. - Ability to follow documented SOPs and escalation procedures. Qualifications - Diploma or Bachelor's degree in IT, Computer More ❯

closely with business stakeholders, IT leadership, and external vendors to ensure the platform delivers maximum value and supports business transformation objectives. This role requires a strong understanding of enterprise ITSM, ITOM capabilities, excellent vendor and stakeholder management skills, and a proven ability to deliver platform improvements in a complex, fast paced environment. You'll play a central role in ensuring … and data privacy standards What We're Looking For ** Proven experience as a Product Manager with responsibility for ServiceNow or similar enterprise ITSM,ITOM platforms ** Strong knowledge of IT service management, IT operations management, and related processes ** Excellent stakeholder management skills ** Strong vendor management skills, with experience managing licences, support contracts, and performance ** Agile knowledge ** ServiceNow certifications (e.g., Certified System More ❯

closely with business stakeholders, IT leadership, and external vendors to ensure the platform delivers maximum value and supports business transformation objectives. This role requires a strong understanding of enterprise ITSM, ITOM capabilities, excellent vendor and stakeholder management skills, and a proven ability to deliver platform improvements in a complex, fast paced environment. You'll play a central role in ensuring … data privacy standards What We're Looking For * Proven experience as a Product Manager with responsibility for ServiceNow or similar enterprise ITSM,ITOM platforms .* Strong knowledge of IT service management, IT operations management, and related processes .* Excellent stakeholder management skills .* Strong vendor management skills, with experience managing licences, support contracts, and performance .* Agile knowledge .* ServiceNow More ❯

Service Architect (Observability) 6-Month Initial Contract | Location: Glasgow | Inside IR35 Were hiring on behalf of a leading consultancy for an experienced Service Architect to join a high-impact Observability Programme within a major enterprise environment. This is a fantastic More ❯