2 of 2 Remote/Hybrid Incident Management Jobs in Lanarkshire

rota basis. Skills and day-to-day activities Application support: The role involves providing second line support, including user, hardware, software and network support Incident management: This role requires managing incidents through a structured system and coordinating with third parties Problem management: The role involves troubleshooting … Windows environment Network support: You will understand LAN/WAN technologies and perform tasks like TCP/IP, VPN and ethernet troubleshooting Knowledge management: This role includes writing and updating technical information to support knowledge sharing within the support team Customer service support: The role requires a strong service ...

platforms and services. Apply software engineering principles to improve reliability, scalability, performance and operability. Contribute to technical strategy, standards and long-term platform evolution. Incident Management & Resilience Lead and participate in incident response, root cause analysis and blameless post-mortems. Use data and observability to reduce mean … . Deep understanding of Linux, networking, distributed systems and cloud platforms. Experience with infrastructure-as-code and automation (e.g. Terraform, Ansible, CloudFormation). Strong incident response, troubleshooting and fault-analysis skills using a scientific, data-driven approach. Experience with observability: metrics, logging, tracing, alerting and performance analysis. Ability ...