4 of 4 Root Cause Analysis Jobs in Lanarkshire

issues escalated from 1st and 2nd line support teams. Diagnose and troubleshoot hardware, software, and network-connectivity related problems. Installing, and upgrading Operating Systems Installing, and upgrading Software Conduct root cause analysis and implement permanent solutions to prevent recurring issues. Making suggested improvements on the IT infrastructure Escalation of any unresolved issues. Successful Delivery of Quality of More ❯

with us! Interested? Take a look below to understand what you'll be doing as Performance Manager: Managing key operational reporting Leading a team of people who provide data analysis to enable the influencing of local teams across the delivery organisation Inputting into the design and roll out of performance strategies whilst ensuring their successful implementation Make recommendations on … priority order and the appropriate set of actions to drive compliance improvement Conducting root cause analysis and holding action plans accountable, with the capability to summarize and present measurable outcomes Still interested? Great News! We are looking for: Previous experience of leadership in staff and people development Ability to consistently demonstrate innovative thinking, approaching challenges with creative More ❯

fast-tracked career within the company. Responsibilities Co-ordination and Ownership of support tickets Liaising with 3 rd party vendors and taking part in troubleshooting conference calls to perform root cause analysis on critical system issues Provision of first and second-line technical support to internal and external customers, maintaining service levels Performing daily health checks of More ❯

Maintain and update configuration settings in Amazon Connect and associated telephony systems. - Support integration with CRM platforms such as Pega and third-party tools. - Monitor system performance and conduct root cause analysis for recurring issues. - Participate in incident bridge calls (P1/P2) and provide technical input. - Document solutions and update knowledge base articles. Required Technical Skills More ❯