4 of 4 Root Cause Analysis Jobs in Lanarkshire

reliability, scalability, performance and operability. Contribute to technical strategy, standards and long-term platform evolution. Incident Management & Resilience Lead and participate in incident response, root cause analysis and blameless post-mortems. Use data and observability to reduce mean time to detect and resolve. Drive improvements through SLOs … networking, distributed systems and cloud platforms. Experience with infrastructure-as-code and automation (e.g. Terraform, Ansible, CloudFormation). Strong incident response, troubleshooting and fault-analysis skills using a scientific, data-driven approach. Experience with observability: metrics, logging, tracing, alerting and performance analysis. Ability to explain complex systems clearly ...

grid control systems (SCADA, ADMS, EMS), and distributed energy resources. Investigate and resolve incidents, service requests, and escalations in alignment with SLA requirements. Conduct root cause analysis (RCA) and drive permanent fixes for recurring or high-severity issues. Support patching, upgrades, deployments, and system configuration changes. Collaborate ...

teams and vendors to investigate, diagnose, and resolve any issues impacting system performance or functionality. Provide ongoing support for defect management and work on root cause analysis to prevent future issues. Run scripts for FAT, SAT testing, and perform post-analysis, investigation, and categorisation of defects. ...

models. Responsibilities Co-ordination and Ownership of support tickets Liaising with 3 rd party vendors and taking part in troubleshooting conference calls to perform root cause analysis on critical system issues Provision of 3 rd line technical support to internal and external customers, maintaining service levels Performing ...