7 of 7 SLA Jobs in Lanarkshire

will be doing: Act as the first line of support for IT queries, incidents, and requests via phone, email, and ticketing system. Log, prioritise, and categorise tickets accurately, ensuring SLA targets are met. Provide first-time fixes wherever possible, escalating to specialist internal departments when necessary. Troubleshoot and support hardware, software, networking, and user access issues. Administer user accounts, permissions More ❯

environments. This role is ideal for someone with strong troubleshooting skills, proven MSP experience, and a proactive, customer-focused approach. Key Responsibilities Resolve incidents escalated from 1st Line within SLA targets. Support and administer telecoms platforms (Gamma Horizon, Giacom, SIP Trunk Call Manager). Manage telecoms tasks such as call diverts, number changes, and diagnostics. Liaise with third-party providers More ❯

and new opportunities. Skills and Experience Required Active UK Security Clearance Proven experience in Service Delivery Management within secure or regulated environments. Strong understanding of ITIL , managed services, and SLA governance. Excellent stakeholder management and communication skills at all levels. Experience managing third-party suppliers and internal delivery teams. Financial and commercial awareness with experience managing costs and budgets. Track More ❯

First Aid, DC/AC Competency Scottish Power work authorization (training will be provided) Key Responsibilities: Provide first-line field support (24x7, on-call rota) and routine maintenance within SLA targets Carry out installation and commissioning of telecom network equipment Complete project documentation and communicate progress with Vodafone service desk Ensure health & safety and quality compliance across all on-site More ❯

and troubleshoot telecoms and data network equipment (SDH, PDH, Microwave, LAN/WAN/IP). Support first-line assurance activities on a 24/7 basis, adhering to SLA targets. Complete project documentation, monitor progress, and escalate risks as required. Recommend improvements and cost reductions while maintaining quality and safety standards. Requirements: Proven experience in telecom/network installation More ❯

Here’s how you will contribute... User Support/Customer Service: Be a first line of support to users, resolving system-related enquiries queries to required Service Level Agreements (SLA’s) System Management: Create, Read, and update employee records within various HR systems to support system/organisational structures and delivery of the HR lifecycle. Data Integrity: Maintain a high More ❯

all reactive jobs via telephone and email Schedule and coordinate maintenance activities, including PPM and reactive works. Proactively monitor and chase work orders to ensure completion within the required SLA Respond to Client queries and provide timely updates on job progressions. Utilise internal reports to drive performance and meet contractual KPIs. Generate purchase orders for materials and subcontractor requirements Plan … are scheduled efficiently minimising travel time. Ensure all PPMs are completed within the appropriate timescales. Liaise with mobile engineers and Contract Manager to ensure efficient planning of work. Escalate SLA failures in advance to optimise opportunity to avoid failure. Administration tasks as required by the business. Skills and Experience Experience of working to strict SLAs & KPIs Excellent communication and interpersonal More ❯