3 of 3 Remote/Hybrid SLA Jobs in Lanarkshire

providing ‘how to’ advice for our systems • Installation and support of software and hardware, including workstation imaging and deployment. • Maintenance of IT asset register • SLA And KPI Management – Ensure tickets are prioritised and assigned accordingly with users being kept up to date on progress • Ensure the department procedures are followed ...

impact within a growing technology business, this is an opportunity where you can truly make your mark. Leading, mentoring, and developing existing team Driving SLA performance, customer satisfaction, and first-contact resolution Managing technical escalations for key enterprise customers Implementing support processes, workflows, and troubleshooting frameworks Analysing support trends ...

involvement in the continued development of new and established procedures. Service delivery - working with other service delivery teams to ensure that Service Level Agreement (SLA) targets are met. Maintain a professional and effective working relationship with customers and work colleagues Stay up to date with the latest technology trends ...