2 of 2 Remote/Hybrid Service Delivery Jobs in Lanarkshire

#f5f5f5;} Are you a senior technology leader passionate about delivering exceptional customer experiences and driving operational excellence? We’re seeking an experienced Head of Service Delivery to lead a growing function within a fast-moving, product-led technology organisation. In this high-impact role, you’ll take ownership … service delivery across a hybrid technology estate, spanning both legacy on-prem systems and a modern SaaS cloud platform. You’ll shape strategy, build scalable processes, and lead a high-performing team dedicated to delivering trusted, predictable, and high-quality outcomes for customers. What You’ll Be Doing ...

clear, actionable insights to inform DG-level decision-making, risk appetite setting, and departmental prioritisation. Articulate business impacts: how risks could affect operations, resilience, service delivery, customer experience, staff safety or data protection. Support senior leaders (e.g., Director General for Finance) by outlining options, consequences and recommended mitigations. … gather evidence, test assumptions and validate analysis. Ensure alignment across functions and build consensus around risk understanding, mitigations and priorities. Team Leadership and Delivery Management Lead, mentor and quality-assure the work of a small team of colleagues. Task and oversee scenario-level analysis (e.g., physical estate failure scenarios ...