2 of 2 Service Manager Jobs in Lanarkshire

Service Delivery & Client Success Manager Hamilton Office based c£50k We're looking for a Service Delivery & Client Success Manager who enjoys building relationships, solving problems, improving processes, and helping shape what great customer service looks like within a growing technology business. … consultancy environment and thrive when juggling multiple priorities and stakeholders, this could be a fantastic opportunity. The Opportunity Joining a close-knit and growing Service Delivery team, you'll become the primary point of contact for a portfolio of customers, ensuring they receive an exceptional service experience from ...

business, drive customer renewals, growing accounts organically and looking for opportunities to increase SAS usage across customer functions and processes.Be accountable for customer Service Level Agreements, including critical situation management which may occur outside of normal business hours and conduct regular managed application service health checkpoints with … Proactively provide attention and escalation for urgent issues or concerns during the customer lifecycle with SAS, provide expertise in ITIL processes to manage customer service delivery and support and apply critical thinking on service issues to drive issue resolution, ensuring root cause analysis and corrective action are taken ...