2 of 2 Social Housing Jobs in Lanarkshire

motivate, and manage the performance of the planning and customer service teams Promote a culture of continuous improvement within the team Work closely with housing officers, property managers, and external contractors to coordinate activities and resolve issues. Engage with residents and tenants on complex matters to ensure their needs … the planning and customer service function Ensure the effective use of resources to deliver cost-effective services without compromising on quality Ensure compliance with housing regulations, safeguarding standards, and internal policies. Mears are a market leader in providing housing services to the affordable housing sector, and a … major presence in the housing with care market. Mears Group's vision is to make a positive difference to the people we serve by improving homes, improving communities and improving lives. Role Criteria: Good standard of general education, or equivalent, including English and Maths Management Qualification (Level 4 minimum More ❯

service standards Coordinate with the Client to maintain customer satisfaction Lead and motivate the planning and customer service teams Promote continuous improvement Work with housing officers, property managers, and contractors to coordinate activities Engage with residents on complex matters Attend meetings, provide reports and data Assist in budget management … resources effectively to deliver quality services cost-efficiently Ensure compliance with regulations and policies Mears aims to improve homes, communities, and lives through quality housing services. Role criteria: Good education, including English and Maths Management qualification (Level 4 or higher) Experience in team building and management within social housing or related sectors Proven scheduling and customer service management experience Experience handling complaints Strong IT, organizational, and communication skills Ability to work independently and collaboratively Full driving license Mears benefits: Staff discounts via Mears Rewards Training and development opportunities 25 days holiday plus bank holidays Employee support More ❯