Contact Centre Operations Manager (Insurance, TOM, Digital)
- Hiring Organisation
- TXP Technology x People
- Location
- Glasgow, Lanarkshire, Scotland, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £650 - £750 per day
Centre Operations Manager, to lead a large-scale Insurance contact centre while progressing the next phase of a Target Operating Model (TOM). This role combines hands-on operational leadership with TOM delivery, supporting both day-to-day performance and transformation. The role will require the successful … Operations leadership within Insurance or Financial Services - ESSENTIAL Management of large, multi-channel contact centres (250+ FTE) Proven delivery of Financial Services Contact Centre Target Operating Models, including: People strategy and org design Governance, controls, and MI frameworks Hybrid working models Continuous improvement and change Strong track record ...