Service Performance Analyst
- Hiring Organisation
- Adroit People Ltd
- Location
- Glasgow, Lanarkshire, Scotland, United Kingdom
- Employment Type
- Permanent
- Salary
- £70,000
analyses for service reviews and CSI actions. Investigate breaches/outliers; recommend corrective actions and continuous improvement opportunities. Harmonize data definitions and reporting taxonomies across tools (JIRA). Support governance cadences (service reviews, CAB inputs) with clear metrics and narratives. Tooling & Reporting JIRA: Build/optimize dashboards, JQL filters, boards ...