2nd Line Technical Support Analyst
- Hiring Organisation
- Arnold Clark
- Location
- Glasgow, Lanarkshire, Scotland, United Kingdom
- Employment Type
- Permanent, Work From Home
coordinating with third parties Problem management: The role involves troubleshooting and problem-solving in a Windows environment Network support: You will understand LAN/WAN technologies and perform tasks like TCP/IP, VPN and ethernet troubleshooting Knowledge management: This role includes writing and updating technical information to support knowledge …/software troubleshooting and problem solving in a Microsoft Windows environment Good knowledge of Active Directory user/group management Understanding of LAN/WAN technologies - TCP/IP, Ethernet, ADSL, VPN A strong focus on service delivery and customer satisfaction Attention to detail with a methodical and thorough approach ...