10 of 10 Remote Customer Experience Jobs in Lancashire

Overview Do you want to help diverse organisations to implement effective and efficient customer service transformation strategies, thinking creatively to solve client issues? Deloitte Digital is building a team of talented individuals to deliver impactful customer service transformation. If you have experience in designing and implementing effective strategies, optimising service delivery, and leveraging technology, this could be … in others, and can drive change without compromising standards, integrity or culture. You will work with outstanding talent to design and deliver end-to-end service transformation with the customer at the heart of our solutions. This means you could be working on a wide range of projects including: Designing and implementing customer service transformation strategies: Developing tailored … organisational design, and performance management. Leveraging technology for service excellence: Advising clients on implementing cutting-edge technologies such as CRM, AI, voice, automation, and analytics to enhance service delivery, customer experience, and operational efficiency. Driving digital customer experience transformations: Leading initiatives to design and implement seamless, omni-channel customer journeys that elevate satisfaction and loyalty. More ❯

Part of dentsu, dentsu International is a global leader that specialises in Sales, Marketing, Customer Experience, and Retention to enable clients to keep "winning" whilst ensuring customer growth and experience is at the very forefront for their businesses. As a Salesforce Administrator you will be managing the existing user base, licenses, profiles and user info. You … efficiency . Support the implementation of new features, applications, and third-party integrations within the Salesforce ecosystem . Maintain comprehensive documentation of Salesforce configurations and process . Requirements Previous experience as a Salesforce Administrator Experience working within a large, global organisation is preferred Experience working in a Scrum/Agile environment Experience working with CI/… CD concepts and tooling Driven to succeed with the ability to creatively problem solve Negotiation skills and e xcellent customer service, interpersonal, communication and people engagement skills. Strong analytical, planning, and organisational skills. Self-motivated and able to work under initiative within a team environment, with the ability to work autonomousl y . Positive, empathetic, and professional manner . More ❯

Customer Service Team Leader South Manchester | Competitive Salary | Hybrid Working (3 days WFH, 2 days office) Full-time | Permanent Company Overview Time Recruitment is proud to be representing a fast-growing, innovative financial services provider. We are seeking a proactive and experienced Customer Service Team Manager to join our team. This is a fantastic opportunity to lead a … dynamic support team, drive operational excellence, and shape the customer experience across digital service channels. Why You'll Love Working Here This business offers more than just a role-it provides a vibrant, supportive environment where your leadership makes a real impact. Benefits include: 25 days holiday plus bank holidays, with an extra day for each full year … free eye tests Employee Assistance Programme - 24/7 confidential support Cycle to Work scheme Annual social events - from race days to boat parties and more! The Role As Customer Service Team Manager, you'll lead a high-performing team of service agents, ensuring exceptional customer experiences across live chat and email channels. You'll use data to More ❯

our time, at one of our office sites mentioned above We're looking for a dynamic Senior Analyst to join our innovative Affordability Optimisation & Data Optimisation team, part of Customer Affordability and Data , with a focus on the Loans & Transport portfolio.Here in the Affordability Optimisation & Data Optimisation (AODO) team, we'll be reinventing how we assess and manage customer … This capability will be integral to how we offer customers proactive and embedded borrowing options, both within our relationship brands and also with any partner brands Key Accountabilities: Enhance Customer Strategies : Improve customer experience, credit quality, and segment growth across Consumer Lending. Optimise Affordability and Eligibility : Use data-driven insights and portfolio performance analysis to shape affordability … solutions that support our strategic goals. Drive Innovation and Learning : Contribute to a culture of experimentation and continuous improvement, supporting the development of new data capabilities. Essential Skills: Proven experience in an analytical, credit, or product-focused role. Strong data and analytics skills, with the ability to translate complex analysis into clear insights using concise visuals and narratives to More ❯

across many types of digital products, from self-serve portals for a utility company to immersive fan engagement experiences for global sports brands. We're an agency that puts customer-centric Design at the heart of our process, and our UX Designers are pivotal to this offering. If you want to work for an agency that truly values the … Perform audits and generate actionable recommendations. Collaboration: Challenge colleagues and clients to improve outcomes. Project management: Plan and manage deliverables within challenging timescales. Design solutions: Create designs that balance customer experience, business goals, and technical considerations. Design reviews: Participate in reviews, explain and justify design decisions, and respond to feedback. Client presentations: Present work confidently with clear rationale … and enthusiasm. Teamwork: Work independently or collaboratively with other designers. Knowledge sharing: Contribute to the agency practice through research and idea sharing. Qualifications & Experience Portfolio: An online portfolio or live projects for review. Experience: Working within a digital agency or in-house product team. Product experience: Worked on large-scale or complex digital products (web or native More ❯

technical expertise with strong account management, ensuring customers receive maximum value from products and services. The TAM will provide technical guidance, foster long-term partnerships, and deliver a seamless customer experience.This position is ideal for professionals who enjoy dynamic environments, have strong ownership, and are passionate about using technology to solve complex business challenges. Key Responsibilities Client Relationship Management … escalations, collaborating with internal teams to resolve issues quickly. Account Growth & Planning Develop account plans to drive adoption, identify upsell/cross-sell opportunities, and support revenue growth. Analyse customer data to identify trends and improvement opportunities. Training & Enablement Deliver training sessions, workshops, and webinars to ensure clients maximise product value. Feedback & Advocacy Capture customer feedback, providing insights … to internal teams for product and service improvements. Act as a customer advocate within the organisation. Renewal & Retention Support renewals by demonstrating ongoing value and addressing client concerns. Work to maintain high retention and minimise churn. Industry Expertise Stay informed about industry trends, emerging technologies, and the competitive landscape. Personal Attributes Empathy - Strong customer focus with a genuine More ❯

Look no further! Davies is seeking a Claims Handler to join our successful Property team in our Preston office. This role will place you at the heart of our customer journey and you will be the first point of contact in moments that matter to our clients. Key Responsibilities Liaising with customers, insurers, suppliers, and colleagues nationwide Analysing policies … and update internal systems Issuing payments and arrange settlements as needed Ensuring compliance with contractual and regulatory requirements Contributing to team success and driving business growth Skills, Knowledge & Expertise Customer-Centric Approach: As a great communicator, youll be the voice of Davies. Your empathetic service will leave a lasting impression on our customers. Thriving in Fast-Paced Environments: Embrace … their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management. Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past More ❯

Experience Designer (XD) - Manchester - £35-45K My client is seeking a creative and strategic Experience Designer (XD) to shape seamless, engaging, and meaningful interactions between people and products, services, or environments. This role goes beyond traditional UX, taking a holistic view of the customer journey - from usability and storytelling to emotions and brand identity. What you … managers, engineers, and marketers to bring ideas to life. Testing & Iteration: Conduct usability testing, gather insights, and refine designs to deliver impactful user experiences. About you A background in experience design, UX, or service design. Strong skills in research, prototyping, and storytelling. Comfortable balancing user needs with business goals. Collaborative, with the ability to influence stakeholders. Passionate about creating … intentional and valuable customer experiences. What’s on offer Competitive salary + benefits package. Hybrid working with flexibility for work-life balance. Opportunity to shape innovative, end-to-end user experiences. A collaborative, creative culture that values fresh ideas. Apply now to join a forward-thinking team and design experiences that truly make an impact. Experience Designer (XD More ❯

Manager will lead the development and management of the core range of AJ Bell investment products. This role requires a detailed knowledge of the investment industry, market trends and customer needs. You will work closely with cross-functional teams to ensure the successful development of a range of products for the AJ Bell platform ensuring our continued growth and … our business vision. What does the job involve? Define the product vision through understanding the needs of our customers and create products which deliver new business goals and delightful customer experiences Drive innovation by staying abreast of industry trends, changes in the regulatory environment, emerging technologies, and competitor products. Conduct market research and analysis to identify emerging trends, customer … the range of products. Analyse data and metrics to make informed decisions and optimise product performance Create and maintain product roadmaps and backlogs, prioritising features based on business goals, customer feedback and regulatory requirements Ensure the D2C products comply with FCA regulations and industry standards, in particular, regarding the Consumer Duty. Work closely with compliance, technical and legal teams More ❯

working in a collaborative environment supporting a highly diverse range of customers including staff, students and associate members. We are interested in hearing from candidates who can demonstrate excellent customer service from a previous service desk environment. This is a fantastic opportunity for anyone who is interested in continuing their professional development, working on a desk that handles a … the advertised closing date if a high volume of applications are received. So what will the role involve? Working on a busy service desk using a varied range of customer support methods including telephone, online chat and email Working with IT helpdesk case management tools Delivering against our Service Level Agreements and Key Performance Indicators Supporting technologies like Office … but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital More ❯