5 of 5 Remote/Hybrid Customer Experience Jobs in Lancashire

Head of Customer Operations – Service Performance, Incident Management, Customer Success Management, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, Lancashire (Hybrid – 3 days per week) £100,000 + 15% + Benefits This is a fantastic Head of Customer Operations opportunity to work with … leading UK-based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. The Head of Customer Operations is a hybrid working role, based in Lancashire 3 days per week, with occasional customer ...

week)Up to £33,000 + bonus Are you a CRM specialist looking to step into a role where you can truly shape customer journeys? This is an exciting opportunity to join a luxury retail brand and play a pivotal role in driving CRM strategy across multiple channels. … COMPANY Our client is a well-established luxury retail brand with a strong focus on customer experience and growth. As part of continued investment in CRM, they are expanding their team to strengthen lifecycle marketing and automation capabilities. THE ROLE As a Senior CRM Executive, you will ...

ensuring that targets are met. To be considered for this position, it is essential that you outstanding communications skills and have had previous experience of managing a Sales/Account Manager team. Key Responsibilities Ensure all KPI's and Sales targets are achieved by each individual, inclusive of 121s … rewards achievement and creates accountability. Coach and develop the sales team, improving their individual and collective abilities. To drive and report Sales figures, activity, customer experience and pipelines Work closely with all internal stakeholders including Commercial, Operations, Customer Services, Billing, Credit Control, Pre-Sales and Product ...

responsible for ensuring the business maintains a highly secure and unified data ecosystem. The role bridges data management and insights to deliver impactful customer experiences. Core Responsibilities for this Data and Insights Manager role Ensuring a robust method of customer data collection across all channels. Overseeing customer … marketing teams and helping to develop strategies for segmentation for a personalised approach to marketing activity. Working with the tech team to optimise customer data integration. Developing reports/dashboards to keep stakeholders up to date with customer KPIs. Core Experience for this Data and Insights Manager ...

connected experiences come together. The Company They are a specialist digital analytics and optimisation consultancy focused on solving complex data challenges and enabling better customer experiences. They partner with well known brands to deliver high value analytics, experimentation and data activation programmes. Their culture is collaborative, clear thinking … reporting and insights workstreams.* Identify data layer, schema or consent issues early and propose solutions.* Build dashboards and segments across Adobe Analytics, GA4 and Customer Journey Analytics.* Guide senior stakeholders, shape delivery roadmaps and keep programmes moving. Your Skills and Experience * Strong commercial experience with Adobe Analytics ...