2 of 2 Remote/Hybrid Customer Experience Jobs in Lancashire

Technical Product Owner (AI/Chatbot)

Hiring Organisation
SRG
Location
Manchester, Lancashire, England, United Kingdom
Employment Type
Full-Time
Salary
£60,000 - £65,000 per annum
week Our client is a well-established gambling and gaming business with a strong digital presence and a growing focus on AI-driven customer experiences. They operate a live, customer-facing AI chatbot that plays a key role in customer support. Due to growth and increasing demand … significantly improve the quality of AI conversations. What You'll Do Own and maintain the chatbot knowledge base end to end Gather content from customer service, operational and commercial teams Rewrite and structure content specifically for AI understanding and intent handling Analyse real chatbot conversations to identify gaps, errors ...

Hybrid Service Desk Analyst

Hiring Organisation
Clarify Consultancy Ltd
Location
Leyland, Lancashire, North West, United Kingdom
Employment Type
Permanent, Work From Home
Salary
£28,000
service interruptions by performing system installations, updates, and maintenance procedures. Working to different service levels and KPIs, but at all times youll provide exceptional customer service ensuring a superb customer experience. Preparing training manuals and FAQ materials for easy-access end-user guidance. Documenting processes and maintaining service … with internal departments to ensure that IT needs are met. Keeping informed of advancements in IT. As a successful candidate you will possess proven experience in an IT Support role and a degree in IT or a CompTIA certificate or similar would be beneficial together with excellent communication, interpersonal ...