10 of 10 Remote/Hybrid Customer Service Jobs in Lancashire

Head of Customer Operations – Service Performance, Incident Management, Service Desk, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, ITIL, Lancashire (Hybrid – 3 days per week) £100,000 + 15% + Benefits This is a fantastic Head of Customer Operations opportunity to work with … leading UK-based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. The Head of Customer Operations is a hybrid working role, based in Lancashire 3 days per week, with occasional ...

leader in their field - based in brand new state of the art offices right next to Buckshaw Parkway train station. Hybrid working. Tier 1 Service Desk Support Analyst . Youll be joining a service desk team based in Chorley within modern open plan offices and the opportunity … hybrid working. You'llprovidesupport to a UK wide client base, dealing with around 15 to 25 calls per day where your customer care skills will be the foundation of the customer experience. Throughout your time on the Service Desk you will naturally be upskilled to give ...

Role: Service Desk Manager Location: Blackburn (Hybrid Working) Salary: £45,000 (depending on experience) A growing Managed Service Provider based in Blackburn is looking to bring on an experienced Service Desk Manager to lead and develop their technical support team. This is a fantastic opportunity for someone … with strong leadership skills and a background in IT support environments to take ownership of a busy service desk and drive service excellence. You’ll be responsible for overseeing the day-to-day operations of the support team, ensuring tickets are managed effectively, service levels are maintained ...

holistic view of the entire organisation, identifying where AI can drive measurable efficiency gains and improved outcomes across Marketing, Finance, HR, Actuarial and Customer Service functions. This is not a theoretical strategy role. The organisation requires someone with a demonstrable track record of implementing practical, quick … opportunity roadmap with clear ROI - Deliver measurable 'quick wins' within the first 90 days - Introduce AI-enabled efficiencies across Marketing, Finance, HR, Actuarial and Customer Service - Develop responsible AI governance guidelines aligned to regulatory requirements - Upskill leadership and departmental teams in effective AI usage - Run workshops to demonstrate ...

office for training, team events etc. Key responsibilities Prompt Issue Resolution: Respond promptly to technical issues, troubleshoot, identify root causes, and provide effective solutions. Customer Communication: Communicate with customers via phone, email, or chat to understand issues and deliver guidance and solutions. Product Advice: Provide context-specific advice … customers experiencing problems with our products. Case Management: Follow published guidelines for case management, ensuring daily maintenance, updates, and prioritization to meet service level targets. Documentation: Maintain a comprehensive record of customer issues and resolutions, including clear problem statements, troubleshooting steps, and root cause analysis. Collaboration: Collaborate with ...

Line IT Support Engineer Location: Blackburn (Hybrid Working) Salary: Up to £35,000 (depending on experience) A growing and forward-thinking Managed Service Provider based in Blackburn is looking for a 1st or 2nd Line IT Support Engineer to join their expanding technical team. This is a great opportunity … part of a collaborative support team providing high-quality technical support to a range of businesses, resolving issues efficiently and delivering excellent customer service. The Role As a 1st or 2nd Line IT Support Engineer, you’ll be responsible for supporting users with a wide range of IT issues ...

services team and motivate those around them. They are based inPreston and are operating a hybrid working model. The key to this role is customer service and hence you will be a good communicator with plenty of energy and enthusiasm. The Software Support Engineer will be responsible … Software support for critical business systems of business customers Deployment & configuration of software applications, meeting customer requirements, delivering error free deployment and configuration Handling customer incidents, problems and requests within strict Service Level Agreements Answer questions from customers about the features and capabilities of the supported Applications ...

solutions using state-of-the-art technology and artificial intelligence combined with very human understanding and expertise to revolutionise claims management, data analysis, and customer value. Our exciting AI product: ELI , developed in partnership with The University of Salford and HF, is set to transform insurance claims handling using … Intelligence solutions. Exposure to Azure services and cloud-based testing environments. Ability to adapt quickly and learn new tools and technologies. Excellent communication and customer service skills – able to explain testing outcomes clearly to stakeholders. About The team: Ama Gyimah, Software Quality Assurance Tester, shares her perspective: "Quality ...

recruitment and the Consultant handling this role has over 30 years of experience in this field. Areas of focus include administration, compliance, business analysis, customer service, project/programme management, paraplanners, sales support, marketing, underwriters and group risk/employee benefits related roles. Check the website and feel ...

rewards achievement and creates accountability. Coach and develop the sales team, improving their individual and collective abilities. To drive and report Sales figures, activity, customer experience and pipelines Work closely with all internal stakeholders including Commercial, Operations, Customer Services, Billing, Credit Control, Pre-Sales and Product to ensure … track record of driving teams to target Experience in Sales cycle and forecasting Be able to work in a complex environment. Excellent communication skills. Customer focused attitude. Drive respect at all levels. If you feel you have the right skill set and want to work for a growing organisation ...