1 to 25 of 31 Remote Customer Service Jobs in Lancashire

Do you want to help diverse organisations to implement effective and efficient customer service transformation strategies, thinking creatively to solve client issues? Deloitte Digital is building a team of talented individuals to deliver impactful customer service transformation. If you have experience in designing and implementing effective strategies, optimising service delivery, and leveraging technology, this could … wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity We are looking for people who are passionate about service transformation; bring out the best in others, and can adapt to change whilst maintaining standards, integrity and a positive working culture. You will work with outstanding talent to design … and deliver end-to-end service transformation with the customer at the heart of our solutions. This means you could be working on a wide range of projects including: Supporting the design and implementation of customer service and contact centre: Contributing to the development of tailored solutions encompassing process optimisation, technology enablement, organisational design, and performance More ❯

Customer Service Representative - Hybrid Working | Preston | Up to £30,000 DOE Recruiting on behalf of a fast-growing fintech business We're working with an innovative and rapidly expanding digital investment company, currently seeking a proactive and experienced Customer Service Representative to join their team in Preston . This is a fantastic opportunity to join a … office/2 days home), ideal for someone who thrives in a fast-paced, client-facing role and enjoys working as part of a collaborative team. The Role: As Customer Service Representative, you'll be the first point of contact for customers across multiple channels, helping to resolve a variety of queries in a professional, efficient, and empathetic … manner. You'll also support internal teams and contribute to service improvements. Key Responsibilities: Respond to customer queries via phone, email, and live chat Provide outstanding service and build strong client relationships Resolve complex issues promptly and follow up where necessary Work collaboratively with internal departments Maintain accurate records of client interactions Contribute to continuous improvement of More ❯

Customer Service Representative - Hybrid Working Preston Up to 30,000 DOE Recruiting on behalf of a fast-growing fintech business We're working with an innovative and rapidly expanding digital investment company, currently seeking a proactive and experienced Customer Service Representative to join their team in Preston . This is a fantastic opportunity to join a … office/2 days home), ideal for someone who thrives in a fast-paced, client-facing role and enjoys working as part of a collaborative team. The Role: As Customer Service Representative, you'll be the first point of contact for customers across multiple channels, helping to resolve a variety of queries in a professional, efficient, and empathetic … manner. You'll also support internal teams and contribute to service improvements. Key Responsibilities: Respond to customer queries via phone, email, and live chat Provide outstanding service and build strong client relationships Resolve complex issues promptly and follow up where necessary Work collaboratively with internal departments Maintain accurate records of client interactions Contribute to continuous improvement of More ❯

Support Analyst - Customer Service Application Deadline: 10 August 2025 Department: Client Success Employment Type: Full Time Location: London or Manchester, UK Reporting To: Client Success Team Manager Compensation: £28,500 - £34,000/year Description Support Analyst Team: Client Success Location: London or Manchester, UK Flexible working: Remote working supported, around 10-20% on-site requirement with ability … focused around the arts and technology whose mission is to help arts organisations be more successful. We're doing this through a combination of cloud-based software and consultative customer support that empowers arts organisations to grow revenue, increase efficiency, and build stronger relationships with audiences. We are always looking for new ways to approach problems, share knowledge, and … who together hold the accountability of managing the success of our clients - specifically through responding to support tickets and calls, prioritising effectively to ensure clients get the very best service and outcomes. Support Analysts help Spektrix clients to find solutions to problems, analyse their data, and turn their ideas into practice with tools the system provides. We love our More ❯

Blackburn, Lancashire Salary - 45k - hybrid working This leading Software Solutions provider based in Blackburn is seeking an experienced Software Support Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership position, perfect for someone who blends strong technical acumen with a passion for team leadership and outstanding customer service. Core Responsibilities … Software Support Manager In this role, youll play a pivotal part in ensuring high-quality, efficient software support across all customer interactions. Lead and manage a team of software support analysts, first-line support staff, and third-party service providers Oversee daily service desk operations, including ticket triage, resolution workflows, and escalations Drive service quality through … the continuous improvement of standards, processes, and SLA adherence Build and maintain strong customer relationships, serving as an escalation point and trusted advisor Produce and present performance reports and insights to senior management Identify out-of-scope work and manage appropriate commercial handling and chargebacks What Were Looking For 3+ years experience managing a technical support, software support, or More ❯

We’re looking for a proactive and customer-focused 1st Line Support Engineer to join our dynamic Service Desk team, supporting the delivery of our newly launched On Demand Service Desk offering.This innovative service is designed to provide comprehensive IT support, combining reactive incident resolution with proactive change management. You'll play a key role in … Monday to Wednesday and the flexibility of working from home on Thursdays and Fridays. Day to day, you will: Respond to first-line support queries via telephone and the Service Desk ticketing system, ensuring prompt and effective issue resolution. Diagnose, troubleshoot, and resolve end-user issues in accordance with agreed Service Level Agreements (SLAs). Assist with hardware … deployments, including desktops and laptops, ensuring smooth rollout and configuration. Onboard new customer assets into the On Demand Service Desk, maintaining accurate records and system updates. Coordinate with suppliers and third parties for hardware replacements and customer application escalations, ensuring timely resolutions. Maintain comprehensive and real-time documentation for all service tickets, from initial logging to More ❯

will involve supporting the team in a range of administrative skills, being the first line of communication and coordinating key events and programmes while delivering a high level of customer service to our partners and participants. Apply By: 17 August 2025 Location: Birmingham, Blackburn Salary: £27,711 per annum, plus benefits. ( pending a pay award of at least … role in supporting the team in a range of administrative skills, being the first line of communication and coordinating key events and programmes while delivering a high level of customer service to our partners and participants. The successful candidate will be a great communicator and problem-solver who enjoys the regular contact and dialogue with our participants and … working times. Flexible working opportunities, including significant scope for hybrid working. At least 27 days' holiday a year (plus 8 bank holidays) rising to 33 days after five years' service (with an annual discretionary office shutdown between Christmas and New Year). Entry to the highly valued Local Government Pension Scheme Excellent opportunities to develop your skills and experience More ❯

to recruit an IT Support Consultantto join its growing Managed IT Services Team. This position offers flexible home-based working, with access to any of Pinnacle’s UK offices. Customer site visits may be required. The role We're looking for highly motivated, enthusiastic individual to provide help-desk support to Pinnacle's IT Services customers across the UK … on all hardware and networking issues. The job will require close working with customers to identify IT related problems and advising on the solution, logging and keeping records of customer queries within Pinnacle's Case Management System. Working with field engineers to visit customers if the problem cannot be resolved remotely, testing and fixing faulty equipment. Reporting to the … front-line IT, and hardware/software support to Pinnacle customers. Key responsibilities Prompt Issue Resolution: Respond promptly to technical issues, troubleshoot, identify root causes, and provide effective solutions. Customer Communication: Communicate with customers via phone, email, or chat to understand issues and deliver guidance and solutions. Product Advice: Provide context-specific advice to customers experiencing problems with our More ❯

Manchester Salary: Competitive Job Type: Permanent, Full Time An exciting opportunity has arisen to join us as an First Line Support Technician. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the … We are looking for an ambitious First Line Support Technician, to join our Helpdesk Team, working from our Manchester office. You will provide first-line technical support in a Service Desk environment for multiple clients, working closely with other Support Technicians. You will manage incidents from logging to resolution, gaining valuable exposure to a diverse range of technologies and … working as a First Line Support Technician, looking to develop their skills or someone who is looking for their first role in IT and is passionate about delivering excellent customer service. Training will be offered to support someone with aspirations to move into a Second Line role. Responsibilities: Answering incoming calls to Service Desk, logging and actioning end More ❯

at 00:00 Expired Wednesday 18 June 2025 at 23:59 A bit about us At Gamma, we're more than just a leader in Unified Communications as a Service (UCaaS) - we're a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain … a key role within the Gamma Channel Sales team. You will play a crucial role in assisting the sales team by managing administrative tasks, ensuring smooth operations, and enhancing customer satisfaction. This position requires excellent organizational skills, strong communication abilities, and a proactive approach to problem-solving. What will you be doing day-to-day? Assist the sales team … with daily administrative tasks, including data entry, order processing, and managing customer accounts. Prepare and distribute sales reports, presentations, and proposals. Coordinate with other departments to ensure timely delivery of products and services. Handle customer inquiries and provide exceptional customer service. Maintain and update customer databases and CRM systems. Assist in the preparation and execution of More ❯

The Head of CRM is a pivotal role responsible for leading and managing the organization's Customer Relationship Management (CRM) strategy and operations. You will be responsible of transforming our Salesforce CRM platform to enhance customer engagement and drive sales growth. You will collaborate with key leaders across various functions to evaluate and improve our commercial and customer … and exceed performance KPIs and sales targets through proactive engagement, strategic planning, and effective execution. Technology Partnership and Innovation Position the team to become a strong technology partner for customer facing departments using Salesforce. Decide on the best solutions for business capabilities and requirements in close alignment with technology leadership. Oversee the implementation and optimization of Salesforce Configure, Price … Quote (CPQ) as a backbone for the ARR subscription model. Double down on our sales & service cloud solutions and work towards a high degree of process and agent automation. Ensure the automated integration of CRM with the Awin platform and relevant enterprise systems. Align priorities and solution design with technical stakeholders (e.g. Product, Engineering). Proactively review the application More ❯

Backup) Operations Engineer Connect to your opportunity The GTI Senior IT Continuity (Backup) Operations Engineer role requires advanced skills that enable the individual to deliver a high level of service and to meet the expectations of the business within an agile framework. Advanced knowledge of core specialized and technical competencies is required, along with a very solid understanding of … develop plan and execute IT Continuity Services across multiple Data Centers and geographic regions. The role requires advanced skills that enable the individual to deliver a high level of service whilst meeting the expectations of the business. It also requires a solid understanding of an enterprise IT infrastructure operational environment along with industry trends & best practices. You should have … and replication every day, and fix any issue that arises to ensure backup and replication SLAs are met Configure backups and perform restore as and when needed. Monitor the Service Now. Participate in planned maintenance activities Participate in a 24x7x365 on-call rotation Respond to and manage service issues and problems Responsible for awareness and compliance to policy More ❯

of a dynamic and results-oriented individual to assume the position of Account Executive within our Mid-Market Sales team. This role would suit an individual with 2+ years customer/sales experience, ideally within the industry although other relevant sales experience will be considered, who is looking to begin or develop their sales career within the IT sector. … The ideal candidate will have experience in generating new business, demonstrate proficiency in effectively managing customer relationships and possess the ability to manage complex sales processes in collaboration with other internal/external individuals. Based within commuting distance of our Reading office, the successful candidate will work within Bytes' Mid-Market Sales organisation (defined as organisations up to … employees), winning, developing and growing mid-market accounts. Responsible for identification through to close of solutions and opportunities whilst delivering exceptional customer service and customer satisfaction, and development of strongvendor relationships. This role will collaborate across other sales roles such as Sales Support, Technical Sales, Solutions Specialists as well as functional teams such as accounts, support and More ❯

Power Platform, M365, and Active Directory. Your experience will include the following: Leading formal workshops with clients to gather requirements, displaying knowledge of the business environment in defining the customer's needs. Hold an advanced Microsoft Dynamics 365 CE/CRM functional certification such as Microsoft Certified: Dynamics 365 Marketing/Sales/Customer Service Functional Consultant … Services, Energy, Resources and Industry, Consumer Goods, Retail, Manufacturing, Life Sciences, Telecoms, Media, Technology or equivalent. Familiarity with Microsoft AI capabilities such as Dynamics 365 Copilot, Nuance, or OpenAI Service Builder. Field Service, HR, F&O or equivalent. Experience in high-level planning and implementation methodology of projects, using agile Scrum methodology. Experience with process mapping and development More ❯

the portfolio of solutions & services in existing & new Customers to achieve Individual GP targets long-term. Being responsible for creating and driving sales pipeline and growth Match solutions to customer requirements and assist customer in evaluation and comparison process. Regularly attend meetings at customer sites. Achieve and exceed sales targets Ensuring profitability while striving to improve the … customer's experience Follow up marketing activities and drive attendance to Bytes events/seminars and webinars. Attend Bytes Seminars/Marketing Events as a host for clients. Efficient use of CRM to manage opportunities and customer engagements. Complete all relevant Vendor Accreditation Exams Develop sustainable and scalable Sales Yield from Customers whilst providing excellent service and … the healthcare market - NHS ESSENTIAL An understanding of the Public Sector market including procurement frameworks ESSENTIAL Demonstrable experience presenting with external clients ESSENTIAL A proven track record of excellent customer service ESSENTIAL Good understanding of IT and Business IT challenges within the NHS ESSENTIAL Proven ability to achieve and exceed key performance indicator targets set ESSENTIAL TRAINING GIVEN More ❯

other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals. Job Title: Senior Customer Engagement Functional Consultant Location: Hybrid working, Mainland UK based with travel to client sites as and when required. Reports to: CE Services Director Job Purpose: The Dynamics CE Senior … Functional Consultant is a core team member of our customer delivery of D365 CE solutions. You will be heavily involved in the technical solution design, developing, and leading the implementation of Dynamics CE solutions for our clients. You will be required to work in all areas of the project lifecycle from RFP and Tender through to Implementation and post … To provide senior functional consultancy across a diverse range of Dynamics CE projects giving input to the whole implementation life cycle. Liaise with clients to analyse business procedure, clarify customer requirements, and determine the scope of existing software. Interface effectively with other members of the delivery team and the Solution Architect to ensure that the CE solution meets client More ❯

Platform (DAP) team within the Corporate IT & Services Division. You will support a newly commissioned big data platform (Cloudera), establishing and embedding best practices. A passion for delivering excellent customer service and maintaining a secure system is essential. ONS is committed to flexible working arrangements to support work-life balance. We are open to discussing part-time, job … or flexible working options in line with our hybrid policies. The Role As an Infrastructure Engineer, you will manage third-party infrastructure services and develop architectural solutions throughout the service lifecycle. Responsibilities Lead and manage the team in building, supporting, and maintaining the Cloudera Data Platform (versions 7.2.18 or 7.3.1) according to departmental policies. Collaborate with technical architects to … operations. Provide technical leadership to ensure coherence in the application of infrastructure technologies (Cloudera Data Platform and AWS). Work under the direction of the Grade 7 Senior IT Service Manager for DAP. Potentially be seconded as a SME for the Cloudera Data Platform. Contribute to team upskilling initiatives. Person Specification Service Focus - Expert: Maintain focus on the More ❯

putting our employees first. Welcome to a business where personal achievement and team success go hand-in-hand. Build your own business As Sales Executive specialising in the IT service provider vertical you'll be targeted on securing new business as well as managing existing accounts across the UK, selling IT solutions on behalf of our partners (Microsoft, VMware … Cisco, Dell to name a few). The role is a balancing act, ensuring you provide top class customer service as well as achieving your financial objectives. As you become established in the role you'll inevitably spend less time on building new business and instead focus on really enhancing those existing relationships you've built, selling more … an established Account Manager. As a Sales Executive, you will be responsible for: Researching potential customers within your vertical to drive new and existing business Delving into the UK Service provider market to become a true expert on the UK MSP market New Business development; cold calling, email marketing Achieving KPI's, call targets, revenue targets Booking, organising and More ❯

This role is within Uniphar Medtech, focusing on delivering innovative medical technologies and solutions. The primary purpose of this role is to install and configure Clinical Information Systems at customer sites and to resolve or escalate issues as needed. The role involves providing both remote and onsite support across the UK, with some flexibility for remote work after training. … as Laboratory and PACS Advise Customers on Design Solutions and Workflows Detect and mitigate potential performance issues proactively Ensure compliance with Company Quality procedures Follow protocols for call logging, service scheduling, and related activities Maintain proactive communication to ensure customer satisfaction Participate in a 24x7 on-call rotation; occasional work outside normal hours may be required Role Requirements … Desirable experience includes: Strong Windows Server Administration MS SQL Server Administration and Reporting Scripting skills (SQL, JavaScript, Visual Basic) Virtual machine technology Networking and Citrix Desktop support Troubleshooting and customer service experience Excellent communication skills, both verbal and written Analytical and troubleshooting skills Self-motivated team player Full driving license Degree in Engineering, Computer Science, or IT (preferred More ❯

the role The Support Analyst is a vital part of the Applications Support team at CAVU, responsible for ensuring the seamless operation of our product portfolio while delivering outstanding customer service to both internal and external users. This role acts as a key bridge between customer relations and technical delivery - ensuring issues are resolved promptly, processes are … team during a transformative period for CAVU's Applications Support services. You'll work with cutting-edge tools and technologies, contribute to new process developments, and help elevate our customer experience to new heights. It's a great role for someone passionate about support operations, continuous improvement, and providing a service that makes a real difference in the More ❯

Skills & Knowledge: A keen interest in IT Willingness to learn Team Player In-depth knowledge of hardware and software Up-to-date knowledge of IT and software trends Strong customer service ethos Excellent communication skills The ability to quickly establish good working relationships with clients The ability to work to deadlines and under pressure Problem solving attitude Analytical More ❯

written communication skills . Ability to clearly and comfortably engage with students from all backgrounds. A self-starter who is goal-driven and motivated by commission. Previous sales or customer service experience is a bonus, but not essential. What you'll be responsible for Make outbound sales calls to prospective customers (target to be confirmed). Handle inbound More ❯

suggesting and implementing improvements to ensure it meets our requirements as a successful third-party administration organisation. This is a fantastic opportunity to join our fast paced, collaborative and customer focused business. You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to … working with administration and project teams on standardisation of communications - Configuration and development of the employer and member websites, suggesting improvements to the product and extending use of self-service and automation - Create ad-hoc SQL reports using in-built tools and SSRS - 2nd/3rd Level Support for the Support team for complex issues - Provide Development Handover to … results - Proven ability to work effectively on own initiative whilst promoting positive behaviour and attitudes - Demonstrable ability to plan workloads, ensuring deadlines are met - Always committed to providing great customer service - Resilient and people centric at all times Nice to Have: - Proficient in SQL More ❯

suggesting and implementing improvements to ensure it meets our requirements as a successful third-party administration organisation. This is a fantastic opportunity to join our fast paced, collaborative and customer focused business. You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to … working with administration and project teams on standardisation of communications - Configuration and development of the employer and member websites, suggesting improvements to the product and extending use of self-service and automation - Create ad-hoc SQL reports using in-built tools and SSRS - 2nd/3rd Level Support for the Support team for complex issues - Provide Development Handover to … results - Proven ability to work effectively on own initiative whilst promoting positive behaviour and attitudes - Demonstrable ability to plan workloads, ensuring deadlines are met - Always committed to providing great customer service - Resilient and people centric at all times Nice to Have: - Proficient in SQL JBRP1_UKTJ More ❯

role, you will be responsible for providing expert mortgage advice to their diverse clientele, working closely with the qualifying and case management teams to deliver a seamless and exceptional customer experience. Your primary focus will be on converting pre-booked, qualified appointments into successful mortgage submissions, while also nurturing relationships with potential clients who aren't immediately ready to … environment (100+ lenders) Proven track record in both purchase and remortgage cases Currently working as a Mortgage Advisor Tech-savvy and adaptable to a fast-paced, digital environment Excellent customer service and communication skills Tenacious, resilient, and driven to achieve targets Good understanding of software and technology Responsibilities & Duties: Convert pre-booked, qualified appointments into successful mortgage submissions. More ❯