2 of 2 Remote/Hybrid Customer-Centricity Jobs in Lancashire

SLAs and customer outcomes.Providing clear reporting and recommendations to senior leaders, enabling informed decision-making.Championing service excellence, resilience and customer-centric delivery across the organisation.Essential CriteriaSignificant experience owning and leading multiple complex live digital services delivering critical business outcomes.Demonstrable experience improving service performance ...

process improvement , with the ability to redesign processes to improve productivity, efficiency and customer outcomes. A customer-centric approach and an understanding of how digital capability can improve customer experience and create competitive advantage. Exceptional stakeholder management and influencing skills ...