5 of 5 Digital Transformation Programme Jobs in Lancashire

and operation of both outsourced and insourced contact centres. The successful candidate will have a proven track record in digitalising call centres, transitioning from legacy systems to modern digital platforms. This role requires a strategic thinker with hands-on experience across both front-end digital design and back-end operational systems , ideally someone who … is outside IR35, and is based in the North West of England. Key Responsibilities - Lead the establishment and ongoing management of contact centres, both outsourced and insourced. - Drive digital transformation initiatives to replace legacy call centre systems with modern, efficient technologies. - Collaborate with stakeholders to design and implement scalable contact centre solutions. - Monitor and … execution - Customer experience and service excellence focus Software / Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM systems (e.g. Salesforce, Microsoft Dynamics) - Workforce management and analytics tools - Digital communication channels (chat, email, social media platforms) Certifications & Standards - Relevant contact centre or customer service management certifications (desirable) - ITIL Foundation (desirable) - Project management qualifications (e.g. PRINCE2, Agile) beneficial More ❯

A rare chance to take a remote-first, equity-backed role where you’ll lead CRM and digital transformation projects in financial services. Join a rapidly growing start up consultancy delivering systems into the Wealth Management / IFA space. Role - Snr Consultant - Project Manager aka - Senior Project Manger, PM, Program Manager Location - Remote … Manager to run flagship programmes, engage at board level, and help shape delivery models as we scale. What you’ll need: Experience delivering CRM or tech-enabled transformation projects Strong consulting or WM change background (Big 4, boutique, Vendor or FS change programmes in house) Expertise managing functional change and data migration workstreams Excellent More ❯

IT solutions across a range of enterprise systems, working closely with senior stakeholders and technical teams. About the Role As a key member of the IT and Business Transformation team, you will evaluate and optimise existing processes, gather and translate business requirements into functional specifications, and lead the project delivery of technology-driven solutions. Youll be working … across multiple departments to improve operational efficiency and support digital transformation initiatives. Core skills & experience for this Business Analyst / Project Manager role: Understand business objectives and engage in strategic planning to prioritise technology needs Excellent stakeholder management and process improvement skills Gathering and translating requirements into technical specifications Managing technology projects and More ❯

IT solutions across a range of enterprise systems, working closely with senior stakeholders and technical teams. About the Role As a key member of the IT and Business Transformation team, you will evaluate and optimise existing processes, gather and translate business requirements into functional specifications, and lead the project delivery of technology-driven solutions. Youll be working … across multiple departments to improve operational efficiency and support digital transformation initiatives. Core skills & experience for this Technology Business Partner role: Understand business objectives and engage in strategic planning to prioritise technology needs Excellent stakeholder management and process improvement skills Gathering and translating requirements into technical specifications Managing technology projects and coordinating cross More ❯

IT solutions across a range of enterprise systems, working closely with senior stakeholders and technical teams. About the Role As a key member of the IT and Business Transformation team, you will evaluate and optimise existing processes, gather and translate business requirements into functional specifications, and lead the project delivery of technology-driven solutions. Youll be working … across multiple departments to improve operational efficiency and support digital transformation initiatives. Core skills & experience for this Technology Business Partner role: Understand business objectives and engage in strategic planning to prioritise technology needs Excellent stakeholder management and process improvement skills Gathering and translating requirements into technical specifications Managing technology projects and coordinating cross More ❯