9 of 9 Dynamics CRM Jobs in Lancashire

Dynamics CRM/365 CE Business Analyst - £65k - Home Based Job Description I am actively seeking an experienced Business Analyst, with experience implementing Dynamics 365 CE/Dynamics CRM within the charitable sector, for an exciting new role with an established UK Microsoft Partner. My client specialises … design documentation Involvement in install, testing and key user training Working with existing customers on analysing process/system improvements Skills & Qualifications A proven track record implementing Microsoft Dynamics CRM or Dynamics 365 Customer Engagement (CE) End to end CE/CRM implementation cycle skills, from analysis through to … the Dynamics 365 market, please contact Nick Butter by phone on or send your current CV to . Nigel Frank International is the global leading Microsoft Dynamics Recruitment firm, providing the most Dynamics 365 opportunities within the global market. Dealing with both Microsoft Gold Partners and End Users, our specific Microsoft More ❯

Dynamics 365 Customer Service Specialist -Contract Dynamics 365 Customer Service Specialist required to support our public sector client to work across Dynamics 365, Power Platform, and Microsoft 365 environments, supporting BAU operations as well as driving enhancements and integrations. This is a hands-on role where you’ll be configuring, customising, and optimising … the CRM platform, while also administering associated Microsoft 365 services. Dynamics 365 Customer Service Specialist -Contract- Key Responsibilities Configure & customise Dynamics 365 Customer Service (solutions, dashboards, views, tables, etc.) Manage and develop CMS change requests Monitor and improve performance using Dataverse Application Insights Build automation flows using Power Automate to reduce manual … tasks Develop JavaScript WebResources to extend CRM functionality Utilise WebAPI for integrations and data operations Maintain the Dynamics 365 Contact Center, including: Copilot Studio – build voice/chat bots Copilot Analytics – track and optimise performance Administer SharePoint & Teams (auto-attendance, call queues) Configure and maintain MSCRMAddons and other CRM enhancements Provide BAU More ❯

Dynamics 365 CE Solutions Architect - Manchester Join a fast-growing Microsoft Partner, helping major organisations and leading brands transform their core business capabilities. You'll collaborate with talented teams to design and deliver innovative CRM solutions powered by Microsoft Dynamics 365 and the wider Microsoft ecosystem. Responsibilities Discovery Engage with … needs. Capture detailed functional and non-functional requirements. Collaborate with subject matter experts to shape solution approaches. Translate business needs into clear technical direction. Design Develop Dynamics 365 CE solutions aligned with client objectives. Produce concise and relevant technical design documentation. Advise clients on CRM strategy, roadmap, and best practices. Ensure solution design … integrates effectively across the Microsoft stack. Delivery Oversee end-to-end Dynamics implementations with a focus on quality. Guide technical teams, ensuring alignment with client expectations. Drive continuous improvement and solution optimisation. Support testing, training, and go-live activities. Thought Leadership & Collaboration Contribute to thought leadership and solution innovation. Support proposal development and pre-sales activities. Foster More ❯

strategies: Developing tailored solutions encompassing process optimisation, technology enablement, organisational design, and performance management. Leveraging technology for service excellence: Advising clients on implementing cutting-edge technologies such as CRM, AI, voice, automation, and analytics to enhance service delivery, customer experience, and operational efficiency. Driving digital customer experience transformations: Leading initiatives to design and implement seamless, omni-channel … our clients. Relevant experience in a management consulting or advisory role, with a focus on service transformation, customer experience, or operational excellence. Exposure to industry knowledge of the dynamics/trends across a particular industry or industries with a viewpoint on the service capabilities that drive value and growth for these sectors. Significant experience within service operations transformation … in service transformation. Experience with service performance management, key performance indicators, and industry best practices. Solid understanding of service technologies, including cloud-based platforms, such as Salesforce, Microsoft Dynamics CRM, Oracle Service Cloud, Zendesk, ServiceNow, Creatio etc. Experience in growing service advisory practice. Experience working in a business or technical pre-sales capacity, producing More ❯

from shaping strategy to hands-on delivery. Your role will include: Leading the marketing strategy and delivering campaigns that build brand awareness, generate leads and engage customers Using Dynamics 365 CRM to create and automate email journeys, segment audiences and run targeted campaigns Producing engaging content including blogs, LinkedIn posts, case studies and guides Delivering … busy decision-makers. We are looking for someone who is: A confident communicator with excellent copywriting and storytelling skills Experienced in CRM and email marketing (Dynamics 365 is an advantage) Skilled in SEO, PPC, social media (particularly LinkedIn) and multi-channel campaign delivery Capable of working strategically while also taking a hands-on approach Analytical More ❯

from shaping strategy to hands-on delivery. Your role will include: Leading the marketing strategy and delivering campaigns that build brand awareness, generate leads and engage customers Using Dynamics 365 CRM to create and automate email journeys, segment audiences and run targeted campaigns Producing engaging content including blogs, LinkedIn posts, case studies and guides Delivering … busy decision-makers. We are looking for someone who is: A confident communicator with excellent copywriting and storytelling skills Experienced in CRM and email marketing (Dynamics 365 is an advantage) Some expereince in SEO, PPC, social media (particularly LinkedIn) and multi-channel campaign delivery Capable of working strategically while also taking a hands-on approach More ❯

to take ownership of the business marketing strategy, driving brand growth, generating demand, and showcasing our expertise in sustainability. A key part of the role will involve leveraging Dynamics 365 for CRM, implementing email automation to support lead generation, and creating touchpoint campaigns that nurture customers throughout their journey. Looking for a results-driven, hands … Salary Sacrifice scheme Role and Responsibilities Develop and execute a results-focused marketing strategy aligned with the mission and objectives Create and implement an email automation strategy within dynamics 365 to support lead generation and customer engagement, including mass email campaigns Design a suite of touchpoint emails that guide customers seamlessly through their journey, enhancing their experience with … and lead conversion goals. Manage the clients online presence, ensuring the website and social channels reflect our brand and are optimised for engagement. Ensure all internal systems, including Dynamics 365, are kept updated with accurate marketing and customer journey data. The ideal candidate will have: A confident communicator with a proven ability to generate compelling content and establish More ❯

experienced Power BI professional to join their team and lead on the development of client-facing reporting solutions. This business provides best-in-class software solutions, built on Dynamics 365 and Power Platform, which have truly revolutionised the niche industry they work within. This is a full-time, remote role with occasional travel for training, events, and team … communication skills A proactive approach to problem-solving and delivery A desire to be client-facing and work on varied projects Desirable experience includes: Experience working with D365, Dynamics BC, or other CRM or ERPs Data integration experience e.g. working with with APIs and data migrations Exposure to development tools like VS Code or Visual More ❯

Job Title: Senior Business Analyst - Dynamics 365 CE (Not-for-Profit) Location: Hybrid - occasional client site visits as required Start Date: Immediate/as agreed About the Role: We are seeking a Senior Business Analyst with not-for-profit experience to join a Dynamics 365 CE team in a permanent hybrid role. You will lead CRM … process optimisation, and ensure high-quality implementations that deliver measurable business value. Key Responsibilities: Lead workshops and capture business requirements from stakeholders Design, configure, and deliver Microsoft Dynamics 365 CE solutions aligned with client objectives Mentor and guide Business Analysts, promoting best practices and knowledge sharing Drive process optimisation, system adoption, and continuous improvement initiatives Oversee User … Experience & Skills Required: Proven experience as a Business Analyst in CRM implementations, preferably with not-for-profit clients Strong hands-on experience with Microsoft Dynamics 365 CE and the wider Power Platform Expertise in process mapping, gap analysis, and solution design Experience mentoring or leading Business Analysts Familiarity with Agile and Waterfall project methodologies More ❯