Field Service Engineer
- Hiring Organisation
- Akkodis
- Location
- Preston, Lancashire, UK
- Employment Type
- Full-time
customer operations. The Role Provide 1st and 2nd Line support across hardware, software, networking, and telecoms. Diagnose and resolve issues with laptops, desktops, mobile devices, printers, and peripherals. Support Windows OS, Microsoft 365, Active Directory, and enterprise applications. Install, configure, and maintain telecommunications systems including VoIP and mobile device management. Use ITSM tools (ServiceNow, Remedy, Jira) to manage incidents and requests. Troubleshoot network technologies such as TCP/IP, DNS, DHCP, VPNs, and LAN/WAN. Escalate issues when required and ensure timely resolution. Maintain accurate documentation of support activity. Work with internal teams and third ...