week Inside IR35 Purpose of the Position: Drive revenue into the business by maximizing the chargeable elements within every job and ensuring adherence to SLA agreements held with our customers. Ensure that every job completed by a member of the engineering team is completed accurately, with all parts added to more »
Preston, Lancashire, North West, United Kingdom Hybrid / WFH Options
Local Pensions Partnership
of reporting. - Development and maintenance of the LPPA Data Warehouse. - Analysis of MI reports to provide insight to the Business. - Responsibility for maintenance of SLA reports to the Operational Managers. - Responsibility for supplying data for benchmarking (CEM/CIPFA). - Production of MI on our competitive landscape. - Responsibility for co more »
in person or remotely Diagnosing and solving technical issues including network connectivity, software and hardware Manage service requests, through the ticketing system adhering to SLA's Installing and configuring computer hardware operating systems and applications Administration tasks using Active Directory, Azure and exchange. Manage and monitor email security filtering Maintain more »
and develop high levels of customer service to support the organisation s operational teams. Requesting, removing, and aligning information in line with within agreed SLA s. Providing regular and ad-hoc reports. About you: Strong communication skills, both written and verbal. Analytical, confident, self-motivated with excellent attention to detail. more »
the best level of customer service and support. Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. Work proactively with call allocators to ensure SLA s are met in the most economic way. Have a solid understanding of customers SLA requirement more »
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Fran Grant IT Recruitment Ltd
performance, and resilience. - Manage 3rd party solution partners. - Collaborate with teams to support activities and incidents. - Create budgetary reports and capacity management controls. - Oversee SLA/OLA management and supplier relationships. - Mentor/lead a small team of offshore Salesforce Developers. Skills & Experience: - Demonstrable Salesforce admin/Salesforce development experience. more »
services. Main Responsibilities Being the first point of escalation for the 1st Line Support Team Working from a Helpdesk System to resolve tickets, ensuring SLA's and KPIs are met Providing enhanced end user desktop support on Desktops, Laptops, IP Phones, Headsets, Monitors, Tills etc Analyse diagnose and resolving issues more »
role in maintaining our high standards and customer satisfaction. Key Responsibilities: * Provide exceptional out-of-hours support to key accounts, ensuring 100% adherence to SLA & SOP standards. * Conduct handover meetings with account management teams at the start and end of every shift to ensure seamless transitions. * Monitor and ensure timely more »
of workload assigned through ITIL core processes (Incident, Problem, Change etc.) or the IT programme of work and ensuring that personal, team and customer SLA targets are achieved. To maintain the full suite of IT service standards, policies, procedures and knowledge articles with particular emphasis on Health & Safety, customer care more »
write functional specifications for system improvements. You will also provide quality support of SAP PP systems to internal customer globally in line with the SLA targets. You will Assist It managers and business teams in the creating of SAP projects proposals detailing time/resource/risks involved. You will more »
