Customer Support Engineer
- Hiring Organisation
- Into Film
- Location
- Salford, Lancashire, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £30,500 - £32,000 per annum, Pro-rata
role in monitoring issues and account activity, analysing these to inform new features and opportunities for the organisation. Main Responsibilities: Provide customer service and manage support queries from users of our products and services, including cases from info@ and support@ email inboxes, phone calls, live chat, etc., via Salesforce … other website pages, are updated and developed to include the latest solutions for issues encountered by our users Assist with detailed reports on customer service issues utilising the CRM, including issue type and frequency Assist with creation and distribution of support-focused surveys of our users Assist with onboarding ...