5 of 5 Remote Service Delivery Jobs in Lancashire

responsibilities as part of your day to day activities: Client Relationship Management To manage a portfolio of client accounts to agreed KPI's maintaining a focus on customer satisfaction, service delivery and contract renewal. To ensure regular communication with clients through face to face meetings and other communication means. To own and take a lead on high-profile … engagement strategies to identify opportunities for growth within the client accounts. To manage commercial opportunities within the portfolio of clients and to oversee the development of each client account. Service Delivery To oversee the successful delivery of service into client accounts focussing on achieving the highest levels of customer satisfaction. To effectively interact with internal NQC … teams including Product Development & Assurance Team, Project Management and NQC's Service Delivery and Support Centre function. To work closely with the internal NQC teams to assess and evaluate current processes with the support of your team, to feedback and drive ongoing refinement/improvement, focusing on improved service and increased profit margins. Qualifications To be successful More ❯

chain, and other enterprise functions. In this role you will play a key role in: Operating Model Design and Implementation - Develop future state global Shared Services models, including governance, service delivery frameworks, and performance metrics. ERP Implementation Support - Lead or support ERP platform selection, design, readiness, adoption and post go live optimisation (e.g., SAP, Oracle, Workday). AI … S/4HANA, Oracle Cloud, Workday) and their role in Shared Services. Familiarity with AI tools (e.g., Microsoft Copilot, ServiceNow AI, UiPath) and how they enhance enterprise operations. Project Delivery, Change Management and Data Literacy Experience - Agile or Waterfall methodologies, proficiency in tools like Jira, MS Project, or Smartsheet. Knowledge of change frameworks (e.g., ADKAR, Kotter) and experience in … teams. Ability to interpret and communicate data insights using dashboards (e.g., Power BI, Tableau). Global Mindset and Continuous Learning Experience - Working across cultures and geographies, understanding of global service delivery models. Passion for staying current with emerging technologies, ERP trends, and AI innovations in the Shared Services industry. Optional: Currently working in consulting, and/or in More ❯

of using technology to enhance the business services and products. Your primary role as an IT Support Apprentice is to deliver excellent technical on-site support with outstanding customer service to all users across the business. Responsibilities: Deliver excellent customer and technology services via the Service Desk channels Use service monitoring tools to aid problem solving and … service delivery Use automation where possible to support the automatic resolution or mitigation of issues Support, develop and co-ordinate the effective functioning of business applications Contribute to the planning of application scalability, configuration changes and releases Providing virtual support for staff working remotely as well as on-site. Interact with internal teams and 3rd party vendors as … appropriate as part of the supply/delivery/support chain Handle escalated Service Desk tickets, incident management and service requests as appropriate Contribute to and resolve escalated customer, supplier, and vendor issues Develop and demonstrate an understanding of customer and business needs Participate and assist in driving the knowledge management process Participate in IT related projects More ❯

practice queries when necessary Act as one of two main points of contact within the office for clients, keeping them informed of progress in relation to all aspects of service delivery and maintaining regular contact with them Review work completed by junior team members and resolving all issues Ability to multi-task and complete assignments within time constraints … and set deadlines Working and liaising with colleagues in other offices/departments as necessary to provide high quality client service Knowledgeable of the firm's services and able to cross-sell those services into the client base Profile ACCA/ACA qualified or equivalent with at least 5 years of post-qualification experience. Have proven experience of working More ❯

Fabric, ensuring data integrity and effective change management. Ensure data quality and governance throughout the data lifecycle. Collaborate with senior managers to assess AI solutions that enhance performance and service delivery. Direct data projects from procurement to implementation, meeting integration and business needs. Maintain business models for solar PV and battery portfolios, focusing on revenue forecasting and performance analysis. … Produce carbon and energy performance reports for ESG reporting. Lead a small data team, ensuring effective delivery and development. We are looking for someone who has... Experience designing and leading data architecture development and implementation. Proven experience in advanced data analysis, interpreting complex data from multiple sources. Strong background in business modelling and performance reporting for investment or sustainability … vehicle for work purposes. Benefits In return, we are offering the successful candidate... Starting salary of £56,782 per annum 27 days holiday (rising to 32 over 5 years' service) + bank holidays You will be expected to work 37 hours per week from Monday to Friday. Hybrid working: After your induction, your typical schedule will consist of two More ❯