2 of 2 Remote Technical Support Jobs in Lancashire

Job Title: Applications & Technical Support Engineer (12-Month FTC - Maternity Cover) Reporting into: Head of Technology Location: Manchester(This role is hybrid with 3 days working from the Manchester Northern Quarter office) Salary: Competitive Why Join Grayce? At Grayce, we fuel business transformation for some of the world's most ambitious organisations.For over a decade, we've partnered … results by developing and deploying high-calibre graduate talent across the UK and beyond. As we continue to expand, we are looking for a tech-savvy and enthusiastic Applications & Technical Support Engineer to join our busy IT team who support the entire business with service desk support. Key Responsibilities Deliver prompt and reliable first and second line … IT support to end-users, addressing incidents and service requests related to Grayce's cloud infrastructure and leased hardware estate. Provide hands-on desktop support, including local application troubleshooting and device performance optimisation. Support, maintain, and implement changes across Grayce's suite of line-of-business applications. Manage access control and user account requests in accordance with More ❯

AI into existing systems, enabling customers to see what's important and change outcomes. About the Position: The Role: We're looking for someone to take ownership of our technical support function as we scale. You'll be responsible for guiding our support team, ensuring our retail and enterprise customers get fast, knowledgeable help, and making sure … our support operation runs smoothly as we grow. This is a hands-on, people-focused role where you'll have a direct impact on customer experience and team culture. Key Responsibilities: Lead, motivate, and organise our support engineers, setting clear goals and making sure customers get the help they need-every time. Build out and refine our support … clients. Make sure we're always covered-whether that means managing an on-call rota or ensuring SLAs are consistently met. Act as the main point of contact between support and other teams-especially Product, Engineering, and Sales-to get customer issues solved quickly and to share feedback that shapes our roadmap. Regularly review our support tools and More ❯